Analyst Profile
Tom Austin
Tom Austin
VP & Gartner Fellow
Boston, MA USA
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Years of Experience
19 years at Gartner
43 years IT industry
Areas of Coverage
High Performance Workplace

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Roles and Responsibilities
Tom Austin, vice president, has been a Gartner fellow since 1997. He drives Gartner's research content incubator (the Maverick Program). Mr. Austin has been chief of research for social software, collaboration, communications, information management, business intelligence and high-performance workplace (HPW) research. Today, collaboration, social process support, cloud-based application services (such as Google vs. Microsoft) and Enterprise 2.0 are some of his specialties. His scope is broad - i.e., he is leading the new People-Centered Computing Research Community, working to carve out a new, integrative Key Initiative around business strategies and technologies that enable or enhance the contribution of high-impact individuals and teams, particularly as they perform key, business-critical behaviors, such as discovery, innovation, teaming, leading, learning and relating to one another.
Previous Experience
Mr. Austin was a research executive for four years, directing Gartner's overall research agenda and process. In the 1990s, he was responsible for much of Gartner's early work on network computing and its immediate predecessor, client/server architectures. He was Gartner's resident expert on groupware and related technologies, and the struggle between Netscape, Microsoft, IBM and others for next-generation messaging and interpersonal applications. Prior to joining Gartner, Mr. Austin was with Digital Equipment, where he focused on strategic planning, line-of-business management, marketing and software engineering. He has more than 40 years of experience in the IT industry.
Professional Background
Digital Equipment Corp., Group Marketing Manager, Product Line Manager, Engineering Program Manager, etc., 17 years
Education
Completed course work toward Ph.D., University of Massachusetts
M.A., University of Massachusetts
B.A., Georgetown University
Languages
0
English




LATEST RESEARCH 0 More by this author
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New Developments in the Cloud Office System Market 22-May-2013 Tom Austin
Cool Vendors in Social Software and Collaboration, 2013 26-Apr-2013 Mike Gotta, Tom Austin, Hanns Koehler-Kruener, Anne Lapkin, Andrew Walls, Matthew W. Cain
Exploit the Intersect of IBM's Social Business and Solution Selling Strategies 23-Apr-2013 Tom Austin, Hanns Koehler-Kruener
Predicts 2013: Social and Collaboration Go Deeper and Wider 28-Nov-2012 Jeffrey Mann, Tom Austin, Nikos Drakos, Carol Rozwell, Andrew Walls
Drive Disruptive Innovation With Maverick* Research 05-Oct-2012 Tom Austin