Jackie Fenn VP & Gartner Fellow Medford, MA USA Years of Experience 15 years at Gartner 27 years IT industry Areas of Coverage Emerging Trends & Technologies View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Jackie Fenn is a vice president and Gartner fellow in emerging trends at Gartner. She advises leading enterprises on emerging technology, societal and business trends, and on emerging technology management issues. She has created numerous models and frameworks for examining trends and technologies, and is the originator of the Gartner Hype Cycle model, which has been adopted by news media and other organizations worldwide to explain how technologies move from hype to disillusionment and beyond. Her book "Mastering the Hype Cycle: How to Choose the Right Innovation at the Right Time" was published by Harvard Business Press in 2008. Ms. Fenn works with organizations to define and apply best practices in establishing and running an emerging technology group, including how to track, prioritize, evaluate and transfer emerging technologies, with a particular focus on ensuring that the technologies are applied to key business priorities. As part of her technology-tracking activities, she leads teams of analysts across Gartner to identify which technologies and trends will have the most significant impact on business and society, and which will fall by the wayside. She provides drill-down analysis and advice on emerging user interface technologies, such as augmented reality and surface computers, and assesses the impact of longer-term technologies such as mobile robots and human augmentation. Previous Experience Prior to joining Gartner, Ms. Fenn was a principal consultant at Logica North America, where she was responsible for artificial intelligence activities within the United States. She consulted to commercial and government organizations about the appropriate application of intelligent technologies, and designed and built expert systems for a range of tasks, including product formulation and medical diagnosis. Professional Background Logica North America, Principal Consultant, 5 years Logica Cambridge, Senior Consultant, 7 years Education B.S., Computational Linguistics and Modern Languages, University of Manchester Institute of Science and Technology, England LATEST RESEARCH More by this author Title Publish Date Author(s) Most Valuable Technologies: Survey Results for Emerging-Technology Adoption and Management 05-Nov-2009 Jackie Fenn Emerging Technology Analysis: Surface Computers, 2009 28-Sep-2009 Amy Leong, Jackie Fenn Context-Aware Computing: Context Drives Next-Generation User Interfaces 25-Sep-2009 Jackie Fenn Toolkit: My Hype Cycle, 2009 17-Sep-2009 Jackie Fenn, Mark Raskino Hype Cycle for Automotive Electronics, 2009 31-Aug-2009 Mike Williams, Joseph Unsworth, Steve Ohr, Stan Bruederle, Jackie Fenn, Adriana Blanco, Thilo Koslowski, Ken Dulaney, Paul O'Donovan, James F. Hines, Jim Tully, Jon Erensen, Masatsune Yamaji, Amy Leong