Analyst Profile
Ed Thompson
Ed Thompson
VP Distinguished Analyst
Cheltenham United Kingdom
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Years of Experience
19 years at Gartner
26 years IT industry
Areas of Coverage
Customer Relationship Management

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Roles and Responsibilities
Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.
Previous Experience
Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Professional Background
INTECO, Research Consultant, 3 years
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
National Westminster Bank, Clerk, 1 year
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing

LATEST RESEARCH 0 More by this author

Publish Date


Cool Vendors in CRM Sales, 2014 18-Mar-2014 Robert P. Desisto, Ed Thompson
The Gartner CRM Vendor Guide, 2014 10-Mar-2014 Jim Davies, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Drew Kraus, Joanne M. Correia, Patrick J. Sullivan, Bern Elliot, Twiggy Lo, TJ Singh, Teresa Jones, Jenny Sussin, Olive Huang, Tsuyoshi Ebina, Chris Fletcher, Praveen Sengar, Penny Gillespie, Saul Judah, Brian Manusama
Lessons From 10 Consumer Brands Cited for 'Outstanding' Customer Experience in U.S. 14-Feb-2014 Nick Ingelbrecht, Ed Thompson
Toolkit: RFI for Evaluating CRM Software Vendors' Costs, Services, Viability, Vision and Usability 11-Feb-2014 Ed Thompson
Market Trends: CRM Digital Initiatives Focus on Sales, Marketing, Support and E-Commerce 27-Jan-2014 Joanne M. Correia, Ed Thompson, Yanna Dharmasthira