Ed Thompson VP Distinguished Analyst Cheltenham United Kingdom Years of Experience 18 years at Gartner 25 years IT industry Areas of Coverage Customer Relationship Management View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe. Previous Experience Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom. Professional Background INTECO, Research Consultant, 3 years Software Sciences/Data Sciences, Programmer and Analyst, 3 years National Westminster Bank, Clerk, 1 year Education B.A., Economics, Portsmouth Polytechnic Diploma in Marketing LATEST RESEARCH More by this author Title Publish Date Author(s) The Elusive CRM Magic Quadrant 22-May-2013 Ed Thompson Cool Vendors in CRM Sales, 2013 25-Apr-2013 Patrick Stakenas, Ed Thompson Future E-Commerce Success With Customer Experience Depends on CRM: A Gartner Team Perspective 04-Apr-2013 Gene Alvarez, Ed Thompson, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Jim Davies, Johan Jacobs, Chris Fletcher, Praveen Sengar, Jenny Sussin, Patrick Stakenas, Penny Gillespie The Eight Building Blocks of CRM: Overview 14-Feb-2013 Ed Thompson Solve the Problem of Fake Online Reviews or Lose Credibility With Consumers 23-Jan-2013 Jenny Sussin, Ed Thompson