Analyst Profile
Ed Thompson
Ed Thompson
VP Distinguished Analyst
Cheltenham United Kingdom
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Years of Experience
19 years at Gartner
26 years IT industry
Areas of Coverage
Customer Relationship Management

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Roles and Responsibilities
Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.
Previous Experience
Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Professional Background
INTECO, Research Consultant, 3 years
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
National Westminster Bank, Clerk, 1 year
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing

LATEST RESEARCH 0 More by this author

Publish Date


The CRM Perspective on Leveraging Digital Technologies to Create a Customer-Centric Enterprise 15-Sep-2014 Penny Gillespie, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Kimberly Collins, Drew Kraus, Jim Davies, Praveen Sengar, Jenny Sussin, Olive Huang, Brian Manusama, Tad Travis
Impact of In-Memory Computing on CRM 28-Aug-2014 Ed Thompson
Revitalize Your CRM Project by Adding a Cool Vendor From the Last Decade 21-Aug-2014 David Kohler, Ed Thompson
Forecast Overview: CRM Software, Worldwide, 2014 13-Aug-2014 Joanne M. Correia, Colleen Graham, Yanna Dharmasthira, Ed Thompson
Seven Best Practices Help EA to Support a Customer-Focused Digital Strategy 22-Jul-2014 Marcus Blosch, Ed Thompson