Analyst Profile
Ed Thompson
Ed Thompson
VP Distinguished Analyst
Cheltenham United Kingdom
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Years of Experience
19 years at Gartner
26 years IT industry
Areas of Coverage
Customer Relationship Management

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Roles and Responsibilities
Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.
Previous Experience
Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Professional Background
INTECO, Research Consultant, 3 years
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
National Westminster Bank, Clerk, 1 year
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing

LATEST RESEARCH 0 More by this author

Publish Date


Seven Best Practices Help EA to Support a Customer-Focused Digital Strategy 22-Jul-2014 Marcus Blosch, Ed Thompson
The CRM Perspective on Mobile for the Enterprise 14-Jul-2014 Michael Maoz, Robert P. Desisto, Kimberly Collins, Drew Kraus, Jim Davies, Jenny Sussin, Mike McGuire, Tad Travis, Penny Gillespie, Ed Thompson, Praveen Sengar
Tap Into CRM Use Cases for Big Data and Analytics to Drive Customer Engagement 15-May-2014 Praveen Sengar, Ed Thompson, Kimberly Collins, Jim Davies, Chris Fletcher, Jenny Sussin, Penny Gillespie, Brian Manusama, David Kohler, Bhavish Sood
Survey Analysis: Customer Experience, 2014 — The Outstanding and the Underwhelming 13-May-2014 Nick Ingelbrecht, Michael Dornan, Ed Thompson
Cool Vendors in CRM Sales, 2014 18-Mar-2014 Robert P. Desisto, Ed Thompson