Analyst Profile
Ed Thompson
Ed Thompson
VP Distinguished Analyst
Cheltenham United Kingdom
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Years of Experience
18 years at Gartner
25 years IT industry
Areas of Coverage
Customer Relationship Management

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Roles and Responsibilities
Edmund (Ed) Thompson is a VP and Distinguished Analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.
Previous Experience
Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Professional Background
INTECO, Research Consultant, 3 years
Software Sciences/Data Sciences, Programmer and Analyst, 3 years
National Westminster Bank, Clerk, 1 year
Education
B.A., Economics, Portsmouth Polytechnic
Diploma in Marketing




LATEST RESEARCH 0 More by this author
Title

Publish Date

Author(s)

The Elusive CRM Magic Quadrant 22-May-2013 Ed Thompson
Cool Vendors in CRM Sales, 2013 25-Apr-2013 Patrick Stakenas, Ed Thompson
Future E-Commerce Success With Customer Experience Depends on CRM: A Gartner Team Perspective 04-Apr-2013 Gene Alvarez, Ed Thompson, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Jim Davies, Johan Jacobs, Chris Fletcher, Praveen Sengar, Jenny Sussin, Patrick Stakenas, Penny Gillespie
The Eight Building Blocks of CRM: Overview 14-Feb-2013 Ed Thompson
Solve the Problem of Fake Online Reviews or Lose Credibility With Consumers 23-Jan-2013 Jenny Sussin, Ed Thompson