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Years of Experience
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15 years at Gartner
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22 years IT industry
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Roles and Responsibilities
Edmund (Ed) Thompson is a vice president and distinguished analyst in Gartner Research. His research focuses on CRM, and he is the research leader for the CRM Strategy and Implementation and Customer Experience Management topics. He researches CRM strategy, implementation, CRM service providers, customer experience and SAP CRM, and more generally covers CRM in Europe.
Previous Experience
Prior to joining Gartner, he was a consultant at INTECO, where he worked in strategy consultancy and market research. Previously, Mr. Thompson worked at Software Sciences/Data Sciences, an independent software vendor and system integrator based in the United Kingdom.
Professional Background
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INTECO, Research Consultant, 3 years
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Software Sciences/Data Sciences, Programmer and Analyst, 3 years
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National Westminster Bank, Clerk, 1 year
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Education
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B.A., Economics, Portsmouth Polytechnic
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Diploma in Marketing
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