Analyst Profile
Gareth Herschel
Gareth Herschel
Research Director
Atlanta, GA USA
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Years of Experience
19 years at Gartner
21 years IT industry
Areas of Coverage
Business Intelligence
Customer Relationship Management

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Roles and Responsibilities
Gareth Herschel is the Lead Analyst on the use of analysis to drive improved business performance in the area of customer relationships. Mr. Herschel covers a wide variety of different types of analysis, including predictive analysis, social analytics, and text and speech analytics, to identify the most appropriate technique for different business situations.
Previous Experience
Previously, Mr. Herschel trained as a business analyst in the finance and logistics functions of IT companies.
Professional Background
IBM, Business Strategy and Modeling Analyst, 1 year
ICL, Logistics Analyst, 1 year
Education
Business Administration degree, with honors, University of Bath, England




LATEST RESEARCH 0 More by this author
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Get a Bigger Return From Customer Communications With Uplift Analysis 28-Mar-2014 Martin Kihn, Gareth Herschel, Adam Sarner
StatSoft Buy Shows Dell Aims to Get Serious With Advanced Analytics 28-Mar-2014 Lisa Kart, Gareth Herschel, Alexander Linden
The Gartner CRM Vendor Guide, 2014 10-Mar-2014 Jim Davies, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Drew Kraus, Joanne M. Correia, Patrick J. Sullivan, Bern Elliot, Twiggy Lo, TJ Singh, Teresa Jones, Jenny Sussin, Olive Huang, Tsuyoshi Ebina, Chris Fletcher, Praveen Sengar, Penny Gillespie, Saul Judah, Brian Manusama
Magic Quadrant for Advanced Analytics Platforms 19-Feb-2014 Gareth Herschel, Alexander Linden, Lisa Kart
Market Insight: Data Monetization by CSPs, Worldwide, 2014 04-Feb-2014 Charlotte Patrick, Gareth Herschel, Saul Judah