Kurt Potter Research Director Stamford, CT USA Years of Experience 14 years at Gartner 22 years IT industry Areas of Coverage IT Management View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Kurt Potter is a research director for the IT finance and metrics team, within the Gartner CIO Research group, where he creates insightful, actionable fact-based research focused on business and IT performance. This includes trends and metrics related to cost optimization and the economy, IT spending, IT productivity, vertical industries, and business processes, as well as frameworks, scorecards and dashboards for communicating performance. Previous Experience Previously at Gartner, Mr. Potter was research director with the IT services and outsourcing group, where he specialized in the worldwide and North American supply-side IT outsourcing market segment, focusing on data center, desktop, help desk and offshore delivery of infrastructure services. Additional responsibilities included lead analyst and project manager for Gartner on Outsourcing, an annual report and flagship research on the state of IT and business process outsourcing; leader of the worldwide IT Outsourcing Research Community, an internal think tank that analyzes innovation in outsourcing and IT services; and role service director for the IT Outsourcing Worldwide Market Insight product. Prior to this, Mr. Potter was a senior program director in the Best Practices Program, where he managed peer exchange councils for IT Sourcing Management, Emerging Technology Management, IT Asset Management, IT Security Management and Help Desk Management. Mr. Potter started his career at Gartner as a research director with the business management of IT research team, where he was the vision leader for the IT spending and chargeback strategies area for the management strategies and directions service. Professional Background Lucas Aerospace North America, Market Based Forecasting Analyst, Project Manager and Budget Manager, 3 years Jetnet LLC - Executive Aircraft Market Research, Customer Service Manager, 5 years The Computer Center - IBM Retail Store, General Manager, 2 years Education B.S., Business Administration, Alfred University LATEST RESEARCH More by this author Title Publish Date Author(s) Case Study: Bezeq Telecommunication's Transformation and IT Cost Optimization 22-Jan-2010 Kurt Potter IT Metrics: IT Spending and Staffing Report, 2010 22-Jan-2010 Kurt Potter, Michael Smith, Jamie K. Guevara, Linda Hall, Eric Stegman Return to Growth: Moving IT to an Offensive Posture for Better Business Alignment 04-Jan-2010 Kurt Potter Case Study: ETS Tackles Business Alignment With Its Advanced Electronic IT Scorecard 31-Aug-2009 Kurt Potter Midsize Enterprise CEO and CIO IT Spending and Staffing Expectations Must Align for Return to Growth 26-Aug-2009 Kurt Potter, James A. Browning