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Michael Maoz
VP Distinguished Analyst
Stamford, CT USA
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Years of Experience
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12 years at Gartner
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25 years IT industry
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Roles and Responsibilities
Michael Maoz is a research vice president and distinguished analyst in Gartner Research. His research focuses on CRM and customer-centric Web strategies. Mr. Maoz is the research leader for both the customer service and support strategies area and customer-centric Web strategies. He researches software as a service (SaaS), CRM strategies, multichannel contact center applications, social CRM/communities and field service management.
Previous Experience
Mr. Maoz has 20 years of international experience, with 12 years in CRM applications, contact centers, field service, SaaS and European market dynamics.
Professional Background
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Point Information Systems, Germany, Director of Corporate Communications, 4 years
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Scitex, Israel, Project Lead, R&D, 7 years
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Prime Computer, Technical Writer, Office Automation Systems, 1 year
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Industry Awards/Accolades
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Rothschild Prize for Technology Innovation, team award, 1992, Israel
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Education
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B.A., European History, University of Massachusetts
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Graduate certificate, Technical Communications, Northeastern University
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Languages
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Title
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Publish Date
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Author(s)
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Customer-Centric Web Strategies: Responding to All Things Social
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17-Nov-2009
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Michael Maoz
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The Top 10 Ways to Make a Website Customer-Centric
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06-Nov-2009
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Michael Maoz
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Case Study: Cable Provider Dramatically Improves Performance of Field Service
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26-Oct-2009
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Michael Maoz
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Vendor Focus for Oracle: Analysis of Products
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14-Oct-2009
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Kenneth Chin, Nigel Rayner, James Holincheck, Christian Hestermann, Deborah R Wilson, Robert P. Desisto, Michael Maoz, Kimberly Collins, Gene Alvarez, Tim Payne, French Caldwell, Massimo Pezzini, Donald Feinberg, Mark Driver, Jeffrey Mann, Joseph Feiman, Andrew White, Jim Sinur, James Richardson, William Clark, Ronni J. Colville
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Magic Quadrant for E-Service Suites
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11-Sep-2009
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Johan Jacobs, Michael Maoz
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