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Michael Maoz
VP Distinguished Analyst
Stamford, CT USA
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Years of Experience
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16 years at Gartner
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26 years IT industry
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Roles and Responsibilities
Michael Maoz is a Research Vice President and Distinguished Analyst in Gartner Research. His research focuses on customer strategies and technologies, with an emphasis on the CRM customer service disciplines, collaborative customer strategies, social media strategies, and cloud-based CRM applications and analytics. Mr. Maoz is the research leader for the customer service and support strategies area. He researches social software, software as a service (SaaS), CRM contracts and budget strategies, multichannel contact center applications, social CRM/communities, and field service management. He is also the lead analyst for the Oracle CRM product portfolio.
Previous Experience
Mr. Maoz has 25 years of international experience, with 18 years in CRM applications, contact centers/customer engagement hubs, social CRM, field service, SaaS and European market dynamics.
Professional Background
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Point Information Systems, Germany, Director of Corporate Communications, 4 years
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Scitex, Israel, Project Lead, R&D, 7 years
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Prime Computer, Technical Writer, Office Automation Systems, 1 year
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Industry Awards/Accolades
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Rothschild Prize for Technology Innovation, team award, 1992, Israel
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Education
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B.A., European History, University of Massachusetts
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Graduate certificate, Technical Communications, Northeastern University
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Languages
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English
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Hebrew
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Title
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Publish Date
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Author(s)
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Magic Quadrant for the CRM Customer Engagement Center
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13-May-2013
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Michael Maoz
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There Is No Social Media Management System
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08-May-2013
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Jenny Sussin, Michael Maoz
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Cool Vendors in CRM Customer Service and Social, 2013
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15-Apr-2013
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Johan Jacobs, Michael Maoz, Jim Davies, Jenny Sussin
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Future E-Commerce Success With Customer Experience Depends on CRM: A Gartner Team Perspective
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04-Apr-2013
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Gene Alvarez, Ed Thompson, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Jim Davies, Johan Jacobs, Chris Fletcher, Praveen Sengar, Jenny Sussin, Patrick Stakenas, Penny Gillespie
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Social Media for CRM Will Force a Shift From Contact Centers to Customer Engagement Centers
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01-Apr-2013
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Michael Maoz
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