Analyst Profile
Michael Maoz
Michael Maoz
VP Distinguished Analyst
Stamford, CT USA
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Years of Experience
17 years at Gartner
27 years IT industry
Areas of Coverage
Customer Relationship Management

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Roles and Responsibilities
Michael Maoz is a Research Vice President and Distinguished Analyst in Gartner Research. His research focuses on customer strategies and technologies, with an emphasis on the CRM customer service disciplines, collaborative customer strategies, social media strategies, and cloud-based CRM applications and analytics. Mr. Maoz is the research leader for the customer service and support strategies area. He researches social software, software as a service (SaaS), CRM contracts and budget strategies, multichannel contact center applications, social CRM/communities, and field service management. He is also the lead analyst for the Oracle CRM product portfolio.
Previous Experience
Mr. Maoz has 25 years of international experience, with 18 years in CRM applications, contact centers/customer engagement hubs, social CRM, field service, SaaS and European market dynamics.
Professional Background
Point Information Systems, Germany, Director of Corporate Communications, 4 years
Scitex, Israel, Project Lead, R&D, 7 years
Prime Computer, Technical Writer, Office Automation Systems, 1 year
Industry Awards/Accolades
Rothschild Prize for Technology Innovation, team award, 1992, Israel
B.A., European History, University of Massachusetts
Graduate certificate, Technical Communications, Northeastern University

LATEST RESEARCH 0 More by this author

Publish Date


The CRM Perspective on Mobile for the Enterprise 14-Jul-2014 Michael Maoz, Robert P. Desisto, Kimberly Collins, Drew Kraus, Jim Davies, Jenny Sussin, Mike McGuire, Tad Travis, Penny Gillespie, Ed Thompson, Praveen Sengar
The Future of Enterprise Applications Is Mobility 09-Jul-2014 Michael Maoz, Robert P. Desisto
Three Top Trends of Customer Service to Account for When Developing Your CRM Strategy in Asia/Pacific 08-Jul-2014 Olive Huang, Michael Maoz, Jane Zhang
Six Best Practices to Deliver Powerful Mobile Consumer-Facing Applications 04-Jun-2014 Michael Maoz
Survey Analysis: Field Service Management Shows ROI in Nine Months and Field Service Mobility Has Improved Greatly 29-Apr-2014 William McNeill, Michael Maoz