Analyst Profile
Robert P. Desisto
Robert P. Desisto
VP Distinguished Analyst
Boston, MA USA
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Years of Experience
17 years at Gartner
27 years IT industry
Areas of Coverage
Enterprise Business Applications & ERP
Customer Relationship Management

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Roles and Responsibilities
Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda, CRM sales agenda, and business application research community. His research focuses primarily on the use of SaaS as a delivery model for applications. Mr. Desisto has extensive expertise in SaaS and cloud computing models, including architectural, economic, and application implementation and governance issues. Mr. Desisto has drill-down application expertise in sales force automation, partner relationship management, sales configuration, pricing applications, incentive compensation, sales analytics and performance management.
Previous Experience
Mr. Desisto has more than 18 years of experience in the IT industry. Prior to joining Gartner, he was responsible for implementing advanced technologies for the General Electric Aircraft Engine Group. After working for General Electric, he was director of market development at Concentra, and was responsible for launching Concentra's sales configuration product line.
Professional Background
Concentra Corporation, Director, Product Management, 5 years
General Electric, Mechanical Engineer, Computer Aided Engineering, 5 years
B.S., Mechanical Engineering, University of Pennsylvania
M.B.A., Northeastern University

LATEST RESEARCH 0 More by this author

Publish Date


Cool Vendors in CRM Sales, 2014 18-Mar-2014 Robert P. Desisto, Ed Thompson
The Gartner CRM Vendor Guide, 2014 10-Mar-2014 Jim Davies, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Drew Kraus, Joanne M. Correia, Patrick J. Sullivan, Bern Elliot, Twiggy Lo, TJ Singh, Teresa Jones, Jenny Sussin, Olive Huang, Tsuyoshi Ebina, Chris Fletcher, Praveen Sengar, Penny Gillespie, Saul Judah, Brian Manusama
Microsoft Dynamics CRM 2013 Offers Improved Usability, Some Mobility 28-Feb-2014 Robert P. Desisto
When, and When Not, to Pay the Premium 19-Feb-2014 Robert P. Desisto
Evaluate SAP CRM Applications for Each Business Domain Based on Required Process Capabilities 03-Feb-2014 Kimberly Collins, Michael Maoz, Robert P. Desisto, Gene Alvarez