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Robert P. Desisto
VP Distinguished Analyst
Boston, MA USA
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Years of Experience
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16 years at Gartner
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26 years IT industry
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Roles and Responsibilities
Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda, CRM sales agenda, and business application research community. His research focuses primarily on the use of SaaS as a delivery model for applications. Mr. Desisto has extensive expertise in SaaS and cloud computing models, including architectural, economic, and application implementation and governance issues. Mr. Desisto has drill-down application expertise in sales force automation, partner relationship management, sales configuration, pricing applications, incentive compensation, sales analytics and performance management.
Previous Experience
Mr. Desisto has more than 18 years of experience in the IT industry. Prior to joining Gartner, he was responsible for implementing advanced technologies for the General Electric Aircraft Engine Group. After working for General Electric, he was director of market development at Concentra, and was responsible for launching Concentra's sales configuration product line.
Professional Background
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Concentra Corporation, Director, Product Management, 5 years
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General Electric, Mechanical Engineer, Computer Aided Engineering, 5 years
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Education
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B.S., Mechanical Engineering, University of Pennsylvania
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M.B.A., Northeastern University
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Title
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Publish Date
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Author(s)
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Understand How the Three C's Can Maximize Sales Mobility
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23-May-2013
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Robert P. Desisto
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How to Manage Salesforce.com Orgs for Optimal Benefit
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08-May-2013
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Robert P. Desisto
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Salesforce.com's App-Based Pricing Benefits Some, but Is More Expensive for Others
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11-Apr-2013
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Robert P. Desisto
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Future E-Commerce Success With Customer Experience Depends on CRM: A Gartner Team Perspective
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04-Apr-2013
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Gene Alvarez, Ed Thompson, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Jim Davies, Johan Jacobs, Chris Fletcher, Praveen Sengar, Jenny Sussin, Patrick Stakenas, Penny Gillespie
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Sage's Sale of ACT and SalesLogix Will Impact CRM Deployment Decisions
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11-Mar-2013
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Robert P. Desisto
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