Analyst Profile
Robert P. Desisto
Robert P. Desisto
VP Distinguished Analyst
Boston, MA USA
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Years of Experience
17 years at Gartner
27 years IT industry
Areas of Coverage
Customer Relationship Management

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Roles and Responsibilities
Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda, CRM sales agenda, and business application research community. His research focuses primarily on the use of SaaS as a delivery model for applications. Mr. Desisto has extensive expertise in SaaS and cloud computing models, including architectural, economic, and application implementation and governance issues. Mr. Desisto has drill-down application expertise in sales force automation, partner relationship management, sales configuration, pricing applications, incentive compensation, sales analytics and performance management.
Previous Experience
Mr. Desisto has more than 18 years of experience in the IT industry. Prior to joining Gartner, he was responsible for implementing advanced technologies for the General Electric Aircraft Engine Group. After working for General Electric, he was director of market development at Concentra, and was responsible for launching Concentra's sales configuration product line.
Professional Background
Concentra Corporation, Director, Product Management, 5 years
General Electric, Mechanical Engineer, Computer Aided Engineering, 5 years
B.S., Mechanical Engineering, University of Pennsylvania
M.B.A., Northeastern University

LATEST RESEARCH 0 More by this author

Publish Date


The CRM Perspective on Leveraging Digital Technologies to Create a Customer-Centric Enterprise 15-Sep-2014 Penny Gillespie, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Kimberly Collins, Drew Kraus, Jim Davies, Praveen Sengar, Jenny Sussin, Olive Huang, Brian Manusama, Tad Travis
Saleslogix Assets Will Expand Infor's CRM Capabilities 19-Aug-2014 Robert P. Desisto, Nigel Montgomery
Hype Cycle for Software as a Service, 2014 29-Jul-2014 Robert P. Desisto
Hype Cycle for Mobile Applications and Development, 2014 29-Jul-2014 Robert P. Desisto, Michael Maoz
Hype Cycle for CRM Sales, 2014 16-Jul-2014 Robert P. Desisto