Analyst Profile
Robert P. Desisto
Robert P. Desisto
VP Distinguished Analyst
Billerica, MA USA
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Years of Experience
12 years at Gartner
22 years IT industry
Areas of Coverage
ERP & Supply Chain Management
Customer Relationship Management

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Roles and Responsibilities
Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Mr. Desisto has extensive expertise in SaaS and cloud computing models, including architectural, economic, and application implementation and governance issues. Mr. Desisto has drill-down application expertise in sales force automation, partner relationship management, sales configuration, pricing applications, incentive compensation, sales analytics and performance management.
Previous Experience
Mr. Desisto has more than 18 years of experience in the IT industry. Prior to joining Gartner, Mr. Desisto was responsible for implementing advanced technologies for the General Electric Aircraft Engine Group. After General Electric, Mr. Desisto was director of market development at Concentra, responsible for launching Concentra’s sales configuration product line.
Professional Background
Concentra Corporation, Director, Product Management, 5 years
General Electric, Mechanical Engineer, Computer Aided Engineering, 5 years
Education
B.S., Mechanical Engineering, University of Pennsylvania
M.B.A., Northeastern University




LATEST RESEARCH 0 More by this author
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Microsoft Reduces Prices to Win CRM SaaS Business 05-Nov-2009 Robert P. Desisto
Evaluating IBM, Microsoft, Oracle and SAP's SaaS Strategies 15-Oct-2009 Robert P. Desisto, Ben Pring
Vendor Focus for Oracle: Analysis of Products 14-Oct-2009 Kenneth Chin, Nigel Rayner, James Holincheck, Christian Hestermann, Deborah R Wilson, Robert P. Desisto, Michael Maoz, Kimberly Collins, Gene Alvarez, Tim Payne, French Caldwell, Massimo Pezzini, Donald Feinberg, Mark Driver, Jeffrey Mann, Joseph Feiman, Andrew White, Jim Sinur, James Richardson, William Clark, Ronni J. Colville
Vendor Rating: SAP 13-Oct-2009 Thomas Otter, Peter Wesche, Daniel Sholler, Yvonne Genovese, Christian Hestermann, Jeff Woods, Deborah R Wilson, Tim Payne, John Rizzuto, Ed Thompson, Alexa Bona, Robert P. Desisto, Nigel Rayner, John E. Van Decker, Gene Alvarez, Regina Casonato, Paul E. Proctor, Andreas Bitterer, Bob Igou, William Clark, James Holincheck, C. Dwight Klappich, Sharon A. Mertz, Kristian Steenstrup, Janelle B. Hill, Andrew White, Tom Eid
Toolkit: Sample RFP Template for Sales Force Automation Solutions 12-Oct-2009 Robert P. Desisto