Analyst Profile
Robert P. Desisto
Robert P. Desisto
VP Distinguished Analyst
Boston, MA USA
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Years of Experience
16 years at Gartner
26 years IT industry
Areas of Coverage
Customer Relationship Management
Enterprise Business Applications & ERP

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Roles and Responsibilities
Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda, CRM sales agenda, and business application research community. His research focuses primarily on the use of SaaS as a delivery model for applications. Mr. Desisto has extensive expertise in SaaS and cloud computing models, including architectural, economic, and application implementation and governance issues. Mr. Desisto has drill-down application expertise in sales force automation, partner relationship management, sales configuration, pricing applications, incentive compensation, sales analytics and performance management.
Previous Experience
Mr. Desisto has more than 18 years of experience in the IT industry. Prior to joining Gartner, he was responsible for implementing advanced technologies for the General Electric Aircraft Engine Group. After working for General Electric, he was director of market development at Concentra, and was responsible for launching Concentra's sales configuration product line.
Professional Background
Concentra Corporation, Director, Product Management, 5 years
General Electric, Mechanical Engineer, Computer Aided Engineering, 5 years
Education
B.S., Mechanical Engineering, University of Pennsylvania
M.B.A., Northeastern University




LATEST RESEARCH 0 More by this author
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Understand How the Three C's Can Maximize Sales Mobility 23-May-2013 Robert P. Desisto
How to Manage Salesforce.com Orgs for Optimal Benefit 08-May-2013 Robert P. Desisto
Salesforce.com's App-Based Pricing Benefits Some, but Is More Expensive for Others 11-Apr-2013 Robert P. Desisto
Future E-Commerce Success With Customer Experience Depends on CRM: A Gartner Team Perspective 04-Apr-2013 Gene Alvarez, Ed Thompson, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Jim Davies, Johan Jacobs, Chris Fletcher, Praveen Sengar, Jenny Sussin, Patrick Stakenas, Penny Gillespie
Sage's Sale of ACT and SalesLogix Will Impact CRM Deployment Decisions 11-Mar-2013 Robert P. Desisto