Analyst Profile
Robert P. Desisto
Robert P. Desisto
VP Distinguished Analyst
Billerica, MA USA
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Years of Experience
13 years at Gartner
23 years IT industry
Areas of Coverage
Customer Relationship Management
ERP & Supply Chain Management

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Roles and Responsibilities
Robert Desisto is a Vice President and Distinguished Analyst in Gartner Research. He is responsible for managing the software as a service (SaaS) research agenda. His research focuses primarily on the use of SaaS as a delivery model for applications. Mr. Desisto has extensive expertise in SaaS and cloud computing models, including architectural, economic, and application implementation and governance issues. Mr. Desisto has drill-down application expertise in sales force automation, partner relationship management, sales configuration, pricing applications, incentive compensation, sales analytics and performance management.
Previous Experience
Mr. Desisto has more than 18 years of experience in the IT industry. Prior to joining Gartner, Mr. Desisto was responsible for implementing advanced technologies for the General Electric Aircraft Engine Group. After General Electric, Mr. Desisto was director of market development at Concentra, responsible for launching Concentra’s sales configuration product line.
Professional Background
Concentra Corporation, Director, Product Management, 5 years
General Electric, Mechanical Engineer, Computer Aided Engineering, 5 years
Education
B.S., Mechanical Engineering, University of Pennsylvania
M.B.A., Northeastern University




LATEST RESEARCH 0 More by this author
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How to Avoid Expensive SaaS Contracts 09-Feb-2010 Robert P. Desisto
Vendor Rating: Oracle 26-Nov-2009 Kenneth Chin, John Rizzuto, Nigel Rayner, James Holincheck, Christian Hestermann, Deborah R Wilson, Robert P. Desisto, Kimberly Collins, Gene Alvarez, Tim Payne, French Caldwell, Massimo Pezzini, Donald Feinberg, Mark Driver, Frances Karamouzis, Jeffrey Mann, Joseph Feiman, Andrew White, Yvonne Genovese, Jane B. Disbrow, Pat Phelan, Jim Sinur, James Richardson, William Clark, Tiffani Bova, Ronni J. Colville, Jorge Lopez, Gene Phifer, Bob Igou
Microsoft Reduces Prices to Win CRM SaaS Business 05-Nov-2009 Robert P. Desisto
Evaluating IBM, Microsoft, Oracle and SAP's SaaS Strategies 15-Oct-2009 Robert P. Desisto, Ben Pring
Vendor Focus for Oracle: Analysis of Products 14-Oct-2009 Kenneth Chin, Nigel Rayner, James Holincheck, Christian Hestermann, Deborah R Wilson, Robert P. Desisto, Michael Maoz, Kimberly Collins, Gene Alvarez, Tim Payne, French Caldwell, Massimo Pezzini, Donald Feinberg, Mark Driver, Jeffrey Mann, Joseph Feiman, Andrew White, Jim Sinur, James Richardson, William Clark, Ronni J. Colville