Hype Cycle for IT Operations Processes and Tools, 2004

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ID Number: G00120917

This research is provided for historical perspective;
portions of this document may not reflect current conditions.

14 June 2004

Milind Govekar Donna Scott Cameron Haight Kris Brittain Debra Curtis Patricia Adams Ronni J. Colville

IT operations managers face a constant struggle to provide stability and responsiveness in a complex, fast-changing computing environment. Hype about new technologies makes their task even harder.

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Table of Contents

Analysis

1.0

Hype Cycle for IT Operations Processes and Tools, 2004

2.0

On the Rise

2.1		Real-Time Infrastructure
2.2		Management-Aware Systems
2.3		Web Services Distributed Management
2.4		Web Services Application Management
2.5		IT Service Configuration Management
2.6		Web Services Controllers
2.7		Event-Driven Job Schedulers

3.0

At the Peak

3.1		Operational Change Management
3.2		Application Management
3.3		Business Service Management
3.4		Information Technology Infrastructure Library
3.5		Service-Level Management

4.0

Sliding Into the Trough

4.1		IT Asset Management
4.2		Server Provisioning and Configuration Management
4.3		Problem Management
4.4		Event Correlation and Consoles

5.0

Climbing the Slope

5.1		Network Management
5.2		IT Asset Auto-Discovery and Inventory
5.3		Desktop Software Configuration Management

6.0

Entering the Plateau

6.1		Event Monitoring
6.2		Job Scheduling

7.0

Conclusions

Appendix A.

Hype Cycle for Enterprise Systems Management, 2003

Appendix B.

Hype Cycle Phase Definitions

Appendix C.

Benefit Rating and Maturity Level Definitions

List of Figures

	Figure 1.	Hype Cycle for IT Operations Processes and Tools, 2004

	Figure 2.	Hype Cycle for Enterprise Systems Management, 2003

	Figure 3.	Benefit Ratings

	Figure 4.	Maturity Levels

IT Infrastructure and Operations Management
IT Asset Management
Service-Level Management
IT Change Management
Enterprise Management Software
Network Management
Application System Management
Configuration Management
IT Asset Management Software
Job Scheduling
Web Services Management
Problem Management
Real-Time Infrastructure
Event Management

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Resource Id: 451010