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Hype Cycle for Utility Technologies, 2004
28 July 2004
 
Cynthia Moore   Kristian Steenstrup   Lorrie Scardino   Rita Terdiman   Robert H. Brown   Cathy Tornbohm   Bern Elliot   Bruce M. Caldwell   Juan Ignacio Fernandez   Allie Young  

Sustained business challenges are the catalysts for the utility industry's reform and rebirth. This will drive the introduction of new technologies and increase the use of outsourcing during the 2004 through 2007 time frame.







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Table of Contents


1.0
    
 Hype Cycle for Utility Technologies, 2004

2.0
    
 On the Rise

2.1
    
 Micro Fuel Cells
2.2
    
 Open SCADA
2.3
    
 Power Line Broadband

3.0
    
 At the Peak

3.1
    
 Business Process Outsourcing
3.2
    
 Application Outsourcing
3.3
    
 Supply Chain Management

4.0
    
 Sliding Into the Trough

4.1
    
 Contact Centers
4.2
    
 OMS
4.3
    
 Security/Surveillance
4.4
    
 GIS/GIT
4.5
    
 HCM
4.6
    
 Work Management Systems
4.7
    
 Mobile and Wireless
4.8
    
 Energy Trading and Risk Management

5.0
    
 Climbing the Slope

5.1
    
 High-Tech Advanced Metering Systems
5.2
    
 Customer Relationship Management
5.3
    
 COTS CIS/Billing
5.4
    
 Enterprise Asset Management

6.0
    
 Entering the Plateau

6.1
    
 IT Outsourcing
6.2
    
 Call Centers
6.3
    
 Enterprise Resource Planning

7.0
    
 Conclusions

Appendix A.
    
 Hype Cycle for Utility Technologies, 2003

Appendix B.
    
 Hype Cycle Phase Definitions

Appendix C.
    
 Benefit Rating and Maturity Level Definitions

Appendix D.
    
 Acronym Key


List of Figures


Figure 1. 
 Hype Cycle for Utility Technologies, 2004
 

Figure 2. 
 Hype Cycle for Utility Technologies, 2003
 

Figure 3. 
 Benefit Ratings
 

Figure 4. 
 Maturity Levels
 



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