Hype Cycle for IT Services, 2005

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ID Number: G00127586

This research is provided for historical perspective;
portions of this document may not reflect current conditions.

16 June 2005

Michele Cantara Lorrie Scardino Frances Karamouzis Robert H. Brown Claudio Da Rold Bob Igou Allie Young Alex Soejarto Eric Goodness Lewis M. Clark Christopher Ambrose Ted Chamberlin Matthew Goldman Richard T. Matlus Martin Lee

Using this Hype Cycle, organizations that are contemplating the acquisition of services in one or more of the categories will benefit from assessing the amount of hype and relative maturity of the service before making a decision.

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Table of Contents

1.0

The Hype Cycle

2.0

On the Rise

2.1		Globally Delivered Infrastructure Services
2.2		Business Process Utility
2.3		Consulting, SI and Support for SOBAs/Composite Applications
2.4		Globally Delivered BPO
2.5		Globally Delivered Contact Center Services
2.6		Legacy Modernization Services

3.0

At the Peak

3.1		Consulting, Implementation and Support Services for Open-Source Software
3.2		Globally Delivered Application Services
3.3		Linux Migration Services

4.0

Sliding Into the Trough

4.1		Application Outsourcing
4.2		Business Process Outsourcing
4.3		IT Infrastructure Utility
4.4		Business Transformation Services
4.5		Consulting and SI for BI
4.6		Consulting and Implementation Services for Web Services
4.7		Network Outsourcing
4.8		Consulting and SI for SCM

5.0

Climbing the Slope

5.1		Software as a Service/ASP
5.2		Web and Application Hosting
5.3		Remote IT Management Services

6.0

Entering the Plateau

6.1		Consulting and SI for CRM Solutions
6.2		Consulting and SI for ERP
6.3		IT Outsourcing

7.0

Appendix A: Previous Iteration of the Hype Cycle

8.0

Appendix B: Hype Cycle Phases, Benefit Ratings and Maturity Levels

List of Tables

	Table 1.	Hype Cycle Phases

	Table 2.	Benefit Ratings

	Table 3.	Maturity Levels

List of Figures

	Figure 1.	Hype Cycle for IT Services, 2005

	Figure 2.	Hype Cycle for IT Services, 2004

IT Services
Application Integration Services
Application Deployment Services
IT Outsourcing
Infrastructure Outsourcing
Application Service Providers
IT Utility Services
Business Process Outsourcing
Emerging Technologies
Applications Outsourcing

© 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 481879