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Hype Cycle for IT Operations Management, 2005
20 July 2005
 
Milind Govekar   Donna Scott   Ronni J. Colville   Deb Curtis   Will Cappelli   Patricia Adams   Kris Brittain   Cameron Haight   Daniel Vogel   Carolyn DiCenzo   Michael A. Silver  

New technologies and processes create challenges for IT operations organizations as they seek to provide stability and agility for IT services used by businesses. Organizations should build excellence in IT operations by understanding the hype associated with the processes.




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Table of Contents


    
 Analysis

1.0
    
 The Hype Cycle
2.0
    
 On the Rise

2.1
    
 Business Process Consoles
2.2
    
 IT Service Portfolio Management
2.3
    
 Real-Time Infrastructure
2.4
    
 WS-Management
2.5
    
 Continuous Data Protection
2.6
    
 IT Service Dependency Mapping
2.7
    
 Application Transaction Profiling
2.8
    
 CobiT
2.9
    
 Database Archiving
2.10
    
 IT Workload Automation Broker
2.11
    
 Open-Source Management Tools
2.12
    
 Web Services Distributed Management
2.13
    
 Web Services Management
2.14
    
 Network Device Configuration Management
3.0
    
 At the Peak

3.1
    
 Agentless Monitoring Tools
3.2
    
 Recovery From Disk
3.3
    
 CMDB
3.4
    
 Business Service Management
3.5
    
 Information Technology Infrastructure Library
3.6
    
 Storage Resource Management
4.0
    
 Sliding Into the Trough

4.1
    
 IT Operational Change Management Tools
4.2
    
 IT Operational Change Management Process
4.3
    
 Server Provisioning and Configuration Management
4.4
    
 IT Asset Management Process
4.5
    
 IT Chargeback Tools
4.6
    
 Problem Management Tools
4.7
    
 Problem Management Process
4.8
    
 Service-Level Management
4.9
    
 Event Correlation Tools
5.0
    
 Climbing the Slope

5.1
    
 Network Performance Reporting
5.2
    
 IT Inventory and Usage Tools
5.3
    
 Desktop Software Configuration Management
5.4
    
 End-to-End Response Time Monitoring Tools
5.5
    
 Tape Backup
6.0
    
 Entering the Plateau

6.1
    
 Network Monitoring Tools
6.2
    
 Event Monitoring
6.3
    
 Job Scheduling
7.0
    
 Appendix A: Previous Iteration of the Hype Cycle
8.0
    
 Appendix B: Hype Cycle Phases, Benefit Ratings and Maturity Levels

    
 Recommended Reading


List of Tables


Table 1.  
 Hype Cycle Phases
 

Table 2.  
 Benefit Ratings
 

Table 3.  
 Maturity Levels
 

List of Figures


Figure 1. 
 Hype Cycle for IT Operations Management, 2005
 

Figure 2. 
 Hype Cycle for IT Operations Processes and Tools, 2004
 



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