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Hype Cycle for Banking Front-Office Technologies, 2006
30 June 2006
 
Douglas McKibben   Graham Taylor   Maria Luisa Kun   Susan Landry   Stessa B Cohen  

The objective of bank front-office management is to provide a consistent and satisfying experience irrespective of channel. This Hype Cycle will assist banks in assessing what new technologies to introduce while integrating existing technologies and information to achieve that objective.





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Table of Contents


    
 Analysis

1.0
    
 What You Need to Know
2.0
    
 The Hype Cycle
3.0
    
 The Priority Matrix
4.0
    
 On the Rise

4.1
    
 Voice Verification
4.2
    
 Linux in Banking Delivery Channels
4.3
    
 Image-Based Front-Office Check Fraud Detection (U.S.)
4.4
    
 Rich Internet Application Technology for Banks
5.0
    
 At the Peak

5.1
    
 Business Process Management for Multichannel/Branch Applications
5.2
    
 RFID for Customer Recognition
6.0
    
 Sliding Into the Trough

6.1
    
 Wireless and Broadband WAN Networking for ATM/Self-Service Devices
6.2
    
 Real-Time Analytics, Profiles and Detection
6.3
    
 Footfall Analysis
6.4
    
 Tablet PCs in Bank Branches
6.5
    
 IFX for Banks
6.6
    
 Deposit ATMs
6.7
    
 Bank Document Imaging/Archive/Retrieval at Front Office
6.8
    
 Mobile Consumer Banking
6.9
    
 Remote Deposit and Payment Capture
6.10
    
 Remote Advice in Bank Branches
7.0
    
 Climbing the Slope

7.1
    
 Instant Messaging for Retail Banking
7.2
    
 Customer Natural-Language Speech Recognition in Bank Telephone and Call Centers
7.3
    
 IP Services in Bank Branches
7.4
    
 Advanced ATMs and Kiosks
7.5
    
 Thin Client for Retail Bank Applications
7.6
    
 Alert Technologies
8.0
    
 Off the Hype Cycle
9.0
    
 Appendices

9.1
    
 Previous Iteration of the Hype Cycle
9.2
    
 Hype Cycle Phases, Benefit Ratings and Maturity Levels

    
 Recommended Reading


List of Tables


Table 1.  
 Hype Cycle Phases
 

Table 2.  
 Benefit Ratings
 

Table 3.  
 Maturity Levels
 

List of Figures


Figure 1. 
 Hype Cycle for Banking Front-Office Technologies, 2006
 

Figure 2. 
 Priority Matrix for Banking Front-Office Technologies, 2006
 

Figure 3. 
 For Reference: Hype Cycle for Banking Front-Office Technologies, 2005
 



Document History:
 
Hype Cycle for Front-Office Technologies (Banking and Investment Services), 2008
1 July 2008
  
Hype Cycle for Banking and Investment Services Front-Office Technologies, 2007
2 July 2007
  
Hype Cycle for Banking Front-Office Technologies, 2006
30 June 2006
  




Browse Topics:
 
Emerging Technologies
Banking Systems




© 2006 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




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