Hype Cycle for Utility Industry IT and Business Processes, 2006

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ID Number: G00140840

This research is provided for historical perspective;
portions of this document may not reflect current conditions.

30 June 2006

Kristian Steenstrup Zarko Sumic Cynthia Moore James Spiers Bradley Williams Michael Maoz Janelle B. Hill Andrew White Bill Hostmann Bern Elliot Esteban Kolsky

Utilities will continue to invest in industry-specific applications and improve business processes in their quest to tune business performance by meeting rising customer expectations, catering to volatile markets and creating an expected shareholder return in a changing regulatory environment.

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Table of Contents

Analysis

1.0

What You Need to Know

2.0

The Hype Cycle

3.0

The Priority Matrix

4.0

On the Rise

4.1

Software as a Service

5.0

At the Peak

5.1		Business Process Management
5.2		CIM-Driven Integration Standards

6.0

Sliding Into the Trough

6.1		Wholesale Market Operations
6.2		Supply Chain Management
6.3		Business Process Outsourcing
6.4		Load Forecasting
6.5		Business Intelligence and Analytics
6.6		E-Service Suites
6.7		Meter Data Management
6.8		Enterprise Asset Management

7.0

Climbing the Slope

7.1		Outage Management Systems
7.2		Work and Asset Management Systems
7.3		Field Service Management
7.4		Energy Trading and Risk Management
7.5		Fuel Management
7.6		GIS Technology
7.7		COTS CIS/Billing
7.8		Customer Relationship Management

8.0

Entering the Plateau

8.1		Enterprise Resource Planning
8.2		Call Centers

9.0

Appendices

9.1

Hype Cycle Phases, Benefit Ratings and Maturity Levels

Recommended Reading

List of Tables

	Table 1.	Hype Cycle Phases

	Table 2.	Benefit Ratings

	Table 3.	Maturity Levels

List of Figures

	Figure 1.	Hype Cycle for Utility Industry IT and Business Processes, 2006

	Figure 2.	Priority Matrix for Utility Industry IT and Business Processes, 2006

Hype Cycle for Utility Industry IT and Business Processes, 2009
24 July 2009

Hype Cycle for Utility Industry IT and Business Processes, 2008
27 June 2008

Hype Cycle for Utility Industry IT and Business Processes, 2007
2 July 2007

Hype Cycle for Utility Industry IT and Business Processes, 2006
30 June 2006

Emerging Technologies
Energy and Utilities Systems
Energy and Utilities Business Optimization

© 2006 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 493489