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Hype Cycle for IT Operations Management, 2006
7 July 2006
 
Milind Govekar   Donna Scott   Ronni J. Colville   Deb Curtis   Will Cappelli   Patricia Adams   Kris Brittain   Cameron Haight   Carolyn DiCenzo   Michael A. Silver   David M. Coyle   Simon Mingay   David Williams   Raymond Paquet   Dave Russell   Ed Holub   Gene Phifer   Stanley Zaffos   Daniel Sholler  

The IT operations market has some mature technology; however, process and technology innovation continues unabated, accompanied by the requisite hype. The IT Operations Hype Cycle will help users understand the visibility and expectations associated with these IT operations processes and technology.




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Table of Contents


    
 Analysis

1.0
    
 What You Need to Know
2.0
    
 The Hype Cycle
3.0
    
 The Priority Matrix
4.0
    
 On the Rise

4.1
    
 Business Process Consoles
4.2
    
 Run Book Automation
4.3
    
 Application Transaction Profiling
4.4
    
 IT Service Portfolio Management Tools
4.5
    
 Database Archiving
4.6
    
 IT Workload Automation Broker
4.7
    
 Real-Time Infrastructure
4.8
    
 Open-Source-Based Proprietary Management Tools
4.9
    
 Open-Source Management Tools
4.10
    
 Application Management
4.11
    
 Continuous Data Protection
4.12
    
 IT Service Dependency Mapping
4.13
    
 CobiT
4.14
    
 Network Device Configuration Management
5.0
    
 At the Peak

5.1
    
 Web Services Management
5.2
    
 CMDB
5.3
    
 Recovery From Disk
5.4
    
 Business Service Management
6.0
    
 Sliding Into the Trough

6.1
    
 SRM
6.2
    
 Server Provisioning and Configuration Management
6.3
    
 Information Technology Infrastructure Library
6.4
    
 IT Change Management Process
6.5
    
 IT Change Management Tools
6.6
    
 IT Asset Management Process and Tools
6.7
    
 IT Chargeback Tools
6.8
    
 Service-Level Agreement Monitoring and Reporting
6.9
    
 Problem Management Process
6.10
    
 PC Life Cycle Configuration Management
6.11
    
 Event Correlation and Analysis Tools
7.0
    
 Climbing the Slope

7.1
    
 Incident Management Process
7.2
    
 Network Performance Reporting
7.3
    
 IT Service Desk Tools
7.4
    
 End-to-End Response Time-Monitoring Tools
7.5
    
 Tape Backup
7.6
    
 IT Inventory, Software Distribution and Usage Tools
8.0
    
 Entering the Plateau

8.1
    
 Network Monitoring Tools
8.2
    
 Event Monitoring
8.3
    
 Job Scheduling
9.0
    
 Off the Hype Cycle

9.1
    
 Web Services Distributed Management
9.2
    
 WS-Management
10.0
    
 Appendices

10.1
    
 Previous Iteration of the Hype Cycle
10.2
    
 Hype Cycle Phases, Benefit Ratings and Maturity Levels

    
 Recommended Reading


List of Tables


Table 1.  
 Hype Cycle Phases
 

Table 2.  
 Benefit Ratings
 

Table 3.  
 Maturity Levels
 

List of Figures


Figure 1. 
 Hype Cycle for IT Operations Management, 2006
 

Figure 2. 
 Priority Matrix IT Operations Management, 2006
 

Figure 3. 
 For Reference: Hype Cycle for IT Operations Management, 2005
 



Document History:
 
Hype Cycle for IT Operations Management, 2009
14 July 2009
  
Hype Cycle for IT Operations Management, 2008
27 June 2008
  
Hype Cycle for IT Operations Management, 2007
22 June 2007
  
Hype Cycle for IT Operations Management, 2006
7 July 2006
  




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