Best-Practice Process for Creating an IT Services Sourcing Strategy, Rev. 1

ID Number: G00153560

5 December 2007

Claudio Da Rold

A sourcing strategy is not simply an exercise to make a tactical sourcing decision. Rather, it must be built on process and maintained through governance. Sourcing strategists can use this research to define the process steps their organizations need to build a business-oriented sourcing strategy.

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Pages: 26

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Table of Contents

Analysis

1.0

Introduction

1.1		Know the Basic Truths of Sourcing
1.2		Multisourcing Provides the Structure for the Strategy
1.3		Learn the Distinctions of Business, IT and Sourcing Strategies
1.4		Five Dimensions Provide Facts, Best Practices and the Process

2.0

Set Goals to Answer the Question, "Why?"

3.0

Assess Capabilities to Baseline What Might Be Sourced

3.1

Assess Competencies vs. Differentiation

4.0

Gap Analysis: From Objectives to Sourcing Needs

5.0

Assess Market Capabilities

6.0

Sourcing Design and Sourcing Scenarios

6.1

Multisourcing Design

6.1.1

Business Service Blueprint

6.1.1.1		Business Process Operations
6.1.1.2		Business Process Changes
6.1.1.3		Innovation and Strategic Business Advancement

6.2

Selective Sourcing vs. Multisourcing

6.3

Sourcing Models Determine Who Does the Work

6.4

Sourcing Options Show How the Work Will Be Done

6.5

Sourcing Locations and Global Delivery Determine Where the Work Will Be Done

7.0

Alternative Sourcing Scenarios

8.0

Sourcing Business Case

9.0

Sourcing Governance, Management and Planning

10.0

Practical Considerations of a Sourcing Strategy

10.1

The Work Plan Structure

List of Figures

	Figure 1.	The Multisourcing Questions

	Figure 2.	Business, IT and Sourcing Strategy

	Figure 3.	The Five Sourcing-Strategy Dimensions

	Figure 4.	The Sourcing-Strategy Process

	Figure 5.	Competence and Differentiation

	Figure 6.	Outsourcing and Service Marketplace, Major Dynamics

	Figure 7.	Business Service Blueprint

	Figure 8.	Multisourcing Design (Sample)

	Figure 9.	Nine Basic Sourcing Models

	Figure 10.	Sourcing Relationship Models

	Figure 11.	Sourcing Options — Global Delivery

	Figure 12.	Sourcing Governance and Management Structure

	Figure 13.	Sourcing-Strategy Work Plan (Sample)

	Figure 14.	Sourcing-Strategy Key Components

Best-Practice Process for Creating an IT Services Sourcing Strategy, Rev. 1
5 December 2007

Best-Practice Process for Creating an IT Services Sourcing Strategy
25 April 2007

IT Services
IT Outsourcing
Sourcing Strategies
Contract Development
Sourcing Management and Governance

© 2007 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 557911