ID Number: G00160677



Taxonomy of BPO Delivery Architecture: Know What You Are Really Buying
11 September 2008
 
Cathy Tornbohm   Andy Kyte  

Business process outsourcing is a growing market, and as it grows, the diversity of delivery architectures continues to expand. This document defines the four key BPO delivery architectural styles and explains the challenges that each style poses to IT management teams.




Price: US$495.00

Pages: 9






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Table of Contents


    
 Analysis

1.0
    
 Why BPO Architecture Matters
2.0
    
 The Four Styles of BPO Delivery Architecture Defined

2.1
    
 People-for-Process BPO
2.2
    
 User Platform BPO
2.3
    
 Provider Platform BPO
2.4
    
 Business Process Utility
3.0
    
 IT Management Challenges of Each Architectural Style.

3.1
    
 IT Management Challenges of People for Process BPO

3.1.1
    
 Recommendations for People-to-Process BPO
3.1.2
    
 Special Case: People-for-Process BPO Using Application Outsourced to Third Party
3.2
    
 IT Management Challenges of User Platform BPO

3.2.1
    
 Recommendations for User Platform BPO
3.3
    
 IT Management Challenges of Provider Platform BPO

3.3.1
    
 Recommendations for Provider Platform BPO
3.4
    
 IT Management Challenges With Business Process Utilities

3.4.1
    
 Recommendations for BPU BPO

    
 Recommended Reading


List of Figures


Figure 1. 
 The Four Architectural Styles of BPO
 

Figure 2. 
 Ownership Diagram in Four Styles of BPO Architecture
 



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Business Process Outsourcing
Sourcing Strategies




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