1.0 |
|
Introduction and Outsourcing Overview |
|
1.1 |
|
Market Environment and Economic Impact |
1.2 |
|
Outsourcing Market Dynamics: Underlying Trends and Projections |
|
1.2.1 |
|
More Outsourcing Will Be Used, Not Less, and Cost Will Trump Value Considerations |
1.2.2 |
|
More RFPs Will Focus on Price Comparisons |
1.2.3 |
|
Executive Scrutiny of IT Budgets and Internal Cost Controls Combined Will Focus on Outsourcing as a Means to Reduce Labor Costs |
1.2.4 |
|
Infrastructure, Applications and Business Process Outsourcing Will Increase |
1.2.5 |
|
"Survival of the Fittest" Will Define the Provider Landscape |
1.2.6 |
|
Demand for Strategic Business Value From Outsourcing Will Percolate Upward as the Economic Downturn Is Prolonged |
|
1.3 |
|
Topics Covered in This Report |
|
2.0 |
|
Contract Trends in Outsourcing |
|
2.1 |
|
Market Environment and Economic Impact |
2.2 |
|
What We Saw in Outsourcing Contract Trends in 2008 |
|
2.2.1 |
|
Analyzing Contract Trends |
2.2.2 |
|
Large Contracts Show a Global, Changing Market |
2.2.3 |
|
2008 Megadeal Signings Were Flat From 2007 |
2.2.4 |
|
Contract Value Trends |
2.2.5 |
|
Average Contract Length Is Five Years |
2.2.6 |
|
ITO Dominated the Outsourcing Market |
2.2.7 |
|
Uptake of Outsourcing in Vertical Markets |
2.2.8 |
|
Contract Extensions and Renewals Indicated Client Loyalty |
|
2.3 |
|
What We Expect to See in Contract Trends for 2009 |
2.4 |
|
Recommended Reading |
|
3.0 |
|
Contract Issues in Outsourcing |
|
3.1 |
|
A Definition of Outsourcing Contract Issues |
3.2 |
|
Market Environment and Economic Impact |
3.3 |
|
What We Saw in Outsourcing Contract Issues in 2008 |
3.4 |
|
What We Expect to See in Outsourcing Contract Issues in 2009 |
3.5 |
|
What You Need to Know About Outsourcing Contract Issues |
3.6 |
|
Recommended Reading |
|
4.0 |
|
Infrastructure Outsourcing |
|
4.1 |
|
Definition of Infrastructure Outsourcing |
4.2 |
|
Market Environment and Economic Impact |
4.3 |
|
What We Saw in Infrastructure Outsourcing in 2008 |
4.4 |
|
What We Expect to See in Infrastructure Outsourcing in 2009 |
4.5 |
|
What You Need to Know About Infrastructure Outsourcing |
4.6 |
|
Recommended Reading |
|
5.0 |
|
Application Outsourcing |
|
5.1 |
|
Definition of Application Outsourcing |
5.2 |
|
Market Environment and Economic Impact |
5.3 |
|
What We Saw in Application Outsourcing in 2008 |
5.4 |
|
What We Expect to See in Application Outsourcing in 2009 |
5.5 |
|
What You Need to Know About Application Outsourcing |
5.6 |
|
Recommended Reading |
|
6.0 |
|
Business Process Outsourcing |
|
6.1 |
|
Definition of BPO |
6.2 |
|
Market Environment and Economic Impact |
6.3 |
|
What We Saw in BPO in 2008 |
6.4 |
|
BPO Market Maturity Varies by Geography |
|
6.4.1 |
|
Europe, the Middle East and Africa |
6.4.2 |
|
Asia/Pacific |
6.4.3 |
|
The Americas |
6.4.4 |
|
BPO Service Line Trends |
|
6.4.4.1 |
|
Human Resources BPO |
6.4.4.2 |
|
Finance and Accounting BPO |
6.4.4.3 |
|
Vertical-Industry Operations |
6.4.4.4 |
|
CRM and Demand Management |
6.4.4.5 |
|
Business Process Utilities |
|
|
6.5 |
|
What We Expect to See in BPO in 2009 |
6.6 |
|
What You Need to Know About BPO |
6.7 |
|
Recommended Reading |
|
7.0 |
|
Alternative Delivery and Acquisition Models |
|
7.1 |
|
Definition of Alternative Delivery and Acquisition Models |
7.2 |
|
Market Environment and Economic Impact |
7.3 |
|
What We Saw in ADAMs in 2008 |
7.4 |
|
What We Expect to See in ADAMs in 2009 |
7.5 |
|
What You Need to Know About ADAMs |
7.6 |
|
Recommended Reading |
|
8.0 |
|
Global Delivery Models |
|
8.1 |
|
Definition of Global Delivery Models |
8.2 |
|
Market Environment and Economic Impact |
8.3 |
|
What We Saw in Global Delivery in 2008 |
8.4 |
|
What We Expect to See in Global Delivery in 2009 |
8.5 |
|
What You Need to Know About Global Delivery |
8.6 |
|
Recommended Reading |
|
9.0 |
|
Green IT in Outsourcing |
|
9.1 |
|
Definition of Green IT |
9.2 |
|
Market Environment and Economic Impact |
9.3 |
|
What We Saw in Green IT Outsourcing in 2008 |
9.4 |
|
What We Expect to See in Green IT Outsourcing in 2009 |
9.5 |
|
What You Need to Know About Green IT Outsourcing |
9.6 |
|
Recommended Reading |
|
10.0 |
|
Vertical-Market Issues and Trends: Communications |
|
10.1 |
|
Market Environment and Economic Impact |
10.2 |
|
What We Saw in Communications Outsourcing in 2008 |
10.3 |
|
What We Expect to See in Communications Outsourcing in 2009 |
10.4 |
|
What You Need to Know About Communications Outsourcing |
|
11.0 |
|
Vertical-Market Issues and Trends: Financial Services |
|
11.1 |
|
Market Environment and Economic Impact |
11.2 |
|
What We Saw in Financial Services Outsourcing in 2008 |
11.3 |
|
What We Expect to See in Financial Services Outsourcing in 2009 |
11.4 |
|
What You Need to Know About Financial Services Outsourcing |
|
12.0 |
|
Vertical-Market Issues and Trends: Government |
|
12.1 |
|
Market Environment and Economic Impact |
12.2 |
|
What We Saw in Government Outsourcing in 2008 |
12.3 |
|
What We Expect to See in Government Outsourcing in 2009 |
12.4 |
|
What You Need to Know About Government Outsourcing |
|
13.0 |
|
Vertical-Market Issues and Trends: Manufacturing |
|
13.1 |
|
Market Environment and Economic Impact |
13.2 |
|
What We Saw in Manufacturing Outsourcing in 2008 |
13.3 |
|
What We Expect to See in Manufacturing Outsourcing in 2009 |
13.4 |
|
What You Need to Know About Manufacturing Outsourcing |
|
14.0 |
|
Geographic Regions |
|
14.1 |
|
Global Convergence Is Shrinking Geographic Differences |
14.2 |
|
Market Environment and Economic Impact |
14.3 |
|
What We Saw in Different Geographies in 2008 |
|
14.3.1 |
|
Global Trends |
|
14.3.1.1 |
|
On the Supply Side |
14.3.1.2 |
|
On the Demand Side |
|
|
14.4 |
|
What We Expect to See in Different Geographies in 2009 |
|
14.4.1 |
|
Global Trends |
|
14.4.1.1 |
|
On the Supply Side |
14.4.1.2 |
|
On the Demand Side |
|
|
14.5 |
|
What You Need to Know About Geographies |
|
