ID Number: G00168445



Hype Cycle for IT Outsourcing, 2009
21 July 2009
 
Gilbert van der Heiden   Richard T. Matlus   Frances Karamouzis   Allie Young   Ted Chamberlin   Gianluca Tramacere   Frank Ridder   Cecile Drew   SJ Chae   Phillip Redman   Eric Goodness   Jim Longwood   William Maurer   Susanne Matson   Benoit J. Lheureux   Pete Basiliere   Claudio Da Rold   Tim Zimmerman   Ben Pring   Ian Marriott   Arabella Hallawell   Kelly M. Kavanagh   Joseph Feiman   Adam W. Couture  

IT outsourcing has proved to be relatively stable and attractive in the current economic conditions. Organizations should use this Hype Cycle to review their sourcing strategies and gauge the potential variety of offerings to meet changing business needs in long-term management contracts.




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Table of Contents


    
 Analysis

    
 What You Need to Know
    
 The Hype Cycle
    
 Major Changes to the 2008 Hype Cycle

    
 Profile Name Changes
    
 Deleted Profiles
    
 New Profiles
    
 The Priority Matrix
    
 Off the Hype Cycle
    
 On the Rise

    
 Cloud-Driven Professional IT Services and Solutions
    
 Business Process Utility
    
 WLAN Outsourcing
    
 Legacy Application Modernization Outsourcing
    
 At the Peak

    
 Database Administration Outsourcing
    
 Multisourcing Service Integrator
    
 B2B Integration Outsourcing
    
 Application Testing Services
    
 Remote IT Infrastructure Services
    
 Sliding Into the Trough

    
 Globally Delivered Help Desk Outsourcing
    
 Communications Outsourcing
    
 Print/Mail Business Continuity and Disaster Recovery
    
 Packaged Application Outsourcing
    
 IT Infrastructure Utility
    
 Custom Application Outsourcing
    
 Security Outsourcing
    
 Climbing the Slope

    
 Managed Print Services
    
 Storage Outsourcing
    
 Desktop Outsourcing
    
 Telecom Expense Management
    
 Web and Application Hosting
    
 Entering the Plateau

    
 Help Desk Outsourcing
    
 Internet Data Center Colocation
    
 LAN Support Outsourcing
    
 Data Center Outsourcing
    
 Appendixes

    
 Hype Cycle Phases, Benefit Ratings and Maturity Levels

    
 Recommended Reading


List of Tables


Table 1.  
 Hype Cycle Phases
 

Table 2.  
 Benefit Ratings
 

Table 3.  
 Maturity Levels
 

List of Figures


Figure 1. 
 ITO Outsourcing Worldwide AGR Forecast for 2009 to 2012
 

Figure 2. 
 Hype Cycle for IT Outsourcing, 2009
 

Figure 3. 
 Priority Matrix for IT Outsourcing, 2009
 

Figure 4. 
 Hype Cycle for IT Outsourcing, 2008
 



Document History:
 
Hype Cycle for IT Outsourcing, 2009
21 July 2009
  
Hype Cycle for IT Outsourcing, 2008
1 July 2008
  




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Resource Id: 1085113