ID Number: G00170073



The 12 Difficult Questions You Must Pose to CRM SaaS Vendors to Reduce Cost and Risk
7 August 2009
 
Ed Thompson   Alexa Bona  

Organizations that ask astute questions in areas where SaaS vendors have not always delivered will better understand their risks and, in competitive situations, often be able to leverage the results to negotiate better contracts. We identify 12 key areas to push for some real answers.




Price: US$495.00

Pages: 16






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Table of Contents


    
 Analysis

1.0
    
 Twelve Tough Questions to Ask When Buying From a SaaS CRM Vendor

1.1
    
 Security
1.2
    
 Privacy
1.3
    
 Network Bandwidth Requirements and Latency
1.4
    
 SLAs for Uptime and Performance
1.5
    
 Data Quality and Data Management
1.6
    
 Skills
1.7
    
 Exit Assistance
1.8
    
 Price Protection on Renewal
1.9
    
 Integration
1.10
    
 Pricing When Reducing Users
1.11
    
 Offline SaaS work
1.12
    
 Partner Applications

    
 Recommended Reading




Browse Topics:
 
Evaluation and Selection
Reducing or Controlling Costs
Customer Relationship Management
Software as a Service
Privacy and Sourcing




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Resource Id: 1118025