Best Practices for and Approaches to IT Operations Process Automation

ID Number: G00170994

21 September 2009

David Williams

The successful automation of IT operations management processes has less to do with tools than it does with expectations, costs, and organizational and process maturity. IT automation is not an add-on. It's a new way to manage the IT infrastructure.

Price: US$495.00

Pages: 11

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Table of Contents

Analysis

1.0

Organization and Skills

1.1		Organizational Best Practices
1.2		Skills
1.3		Skills Best Practices

2.0

Standardization

2.1		Nonstandard vs. Standard IT Infrastructures
2.2		Standardization Best Practices

3.0

Automation Objectives and Expectations

3.1		The Process
3.2		Objective and Expectations Best Practices

4.0

The Costs, Value and Benefits of Automation

4.1

Cost, Value and Benefits Best Practices

Recommended Reading

List of Tables

	Table 1.	Automation Implementation in a Nonstandard vs. Standard IT Infrastructures

List of Figures

	Figure 1.	Process Information Flow and Decision Tree

	Figure 2.	Process-to-Tool Alignment

	Figure 3.	Initial Automation Costs and Time to Value

IT Infrastructure and Operations Management
IT Process Management
Real-Time Infrastructure
Run Book Automation

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Resource Id: 1185321