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ID Number: G00200796



This research is provided for historical perspective;
portions of this document may not reflect current conditions.





Banks, Check Your Fundamentals Before Launching New Payment Instruments
28 May 2010
 
Christophe Uzureau  

Consumers' payment habits are highly rigid. In order to succeed with emerging payment instruments, banks must first demonstrate strong account services.





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Table of Contents

Contents
  • Analysis
    • 1.0 Viewpoint
    • 2.0 The Focus of This Research
    • 3.0 Analysis
      • 3.1 Priority Is to Build Trust in Your Payment Services
      • 3.2 What Consumers Are (and Are Not) Looking For
      • 3.3 Convergence of Payment Instruments Will Not Happen
      • 3.4 Analytics and Privacy Issues — Time to Nudge
    • 4.0 Recommendations
  • Recommended Reading
Tables
Table 1.
What Really Matters for Consumers
Figures
Figure 1.
To what extent do you trust each of the following providers to support your payment needs?
Figure 2.
To what extent do you trust each of the following providers to support your payment needs?
Figure 3.
What Consumers Really Want
Figure 4.
Agreement or disagreement with "I would be very interested in having all of my financial relationships with a single bank."
Figure 5.
Convergence of Payment Instruments Has Its Limits
Figure 6.
Interest in Dual Debit-Credit Cards
Figure 7.
Upfront Privacy Issues




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Resource Id: 1377514