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Hype Cycle for Utility Industry IT and Business Processes, 2011
21 July 2011
 
Kristian Steenstrup   Zarko Sumic   Randy Rhodes   Keith Harrison  

Utilities invest in industry applications and business processes in their quest to improve performance by leveraging technology advances, meeting customer expectations, catering to changed markets, and delivering expected shareholder return with changing regulatory and sustainability drivers.





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Table of Contents

Contents
  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Hype Cycle Overview
      • Organizational Types
      • Technology Needs by Utility Domain
      • Position Changes
    • The Priority Matrix
    • On the Rise
      • "Big Data" and Extreme Information Processing and Management
      • Master Data Management of Asset Data
    • At the Peak
      • Web 2.0 for Utilities
      • Business Process Management for Utilities
      • Emissions Position Management
      • Advanced Distribution Management Systems
      • Asset Investment Planning Tools
      • Asset Performance Management
    • Sliding Into the Trough
      • Active RFID for Utilities
      • Geospatial Mashups
      • Transmission Outage Management
      • SMS Interaction Channel
      • Utilities Software as a Service
      • Transmission Design Tools
      • CIM-Driven Integration Standards
      • Wholesale Market Operations
      • Business Process Outsourcing
      • Utility Governance, Risk and Compliance Management
    • Climbing the Slope
      • Generation Scheduling
      • Meter Data Management
      • Passive RFID for Utilities
      • Load Forecasting
      • Distribution Design Tools
      • Utility BI and Analytics
      • Outage Management Systems
      • Utility GIS
      • Electronic Bill Presentment and Payment
      • T&D Network Engineering Analysis Tools
      • Mobile Handheld Devices for Utilities
    • Entering the Plateau
      • Energy Trading and Risk Management
      • Enterprise Asset Management
      • Customer Relationship Management
      • COTS CIS/Billing
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
Tables
Table 1.
Hype Cycle Phases
Table 2.
Benefit Ratings
Table 3.
Maturity Levels
Figures
Figure 1.
Hype Cycle for Utility Industry IT and Business Processes, 2011
Figure 2.
Priority Matrix for Utility Industry IT and Business Processes, 2011
Figure 3.
Hype Cycle for Utility Industry IT and Business Processes, 2010




Document History:
 
Hype Cycle for Utility Industry IT and Business Processes, 2012
27 July 2012
  
Hype Cycle for Utility Industry IT and Business Processes, 2011
21 July 2011
  
Hype Cycle for Utility Industry IT and Business Processes, 2010
2 August 2010
  
Hype Cycle for Utility Industry IT and Business Processes, 2009
24 July 2009
  
Hype Cycle for Utility Industry IT and Business Processes, 2008
27 June 2008
  
Hype Cycle for Utility Industry IT and Business Processes, 2007
2 July 2007
  
Hype Cycle for Utility Industry IT and Business Processes, 2006
30 June 2006
  




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Resource Id: 1749323