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Magic Quadrant for Contact Center Workforce Optimization
7 November 2011
 
Jim Davies  

The contact center WFO market is dominated by two vendors; however, steady progress is being made by the rest of the pack. Driven by increasing customer demand for a holistic suite spanning all the major functional building blocks, a new wave of entrants is likely to emerge in 2012.





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Document History:
 
Magic Quadrant for Contact Center Workforce Optimization
7 November 2011
  
Magic Quadrant for Contact Center Workforce Optimization
27 October 2010
  
Magic Quadrant for Contact Center Workforce Optimization
12 October 2009
  
Magic Quadrant for Contact Center Workforce Optimization
26 September 2008
  




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Resource Id: 1841715