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Magic Quadrant for CRM Web Customer Service
19 September 2011
 
Johan Jacobs  

Gartner's 2011 Magic Quadrant for CRM Web Customer Service shows a consolidating market, with the leaders firmly entrenched in their competitive positions, and smaller, yet incomplete, Web customer service offerings jostling for differentiated positioning as they build out full-suite solutions.





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Document History:
 
Magic Quadrant for CRM Web Customer Service
19 September 2011
  
Magic Quadrant for Web Customer Service
10 September 2010
  
Magic Quadrant for E-Service Suites
11 September 2009
  
Magic Quadrant for E-Service Suites
14 October 2008
  




© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 1796020