Contents
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Analysis
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Executive Summary: CEOs Need to Take Direct Ownership of Matching CIO Capabilities With Their Expectations From IT
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CEOs and Senior Executives Are Still Preparing for Growth
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IT Implications and CIO Actions
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Regulatory Overhead, M&As, Decoupling of Asian Growth and the China Bubble Are Major Scenario Factors
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IT Implications and CIO Actions
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Few Business Leaders Expect Deflation, Inflation or Recession to Trouble Them Extensively in 2011 or 2012
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IT Implications and CIO Actions
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The Majority of CEOs View IT as Adding "Strategic Business Value"
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IT Implications and CIO Actions
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CEO Sentiment at the Beginning of 2011 Indicates That About a Third Planned IT Investment Increases, While Less Than 5% Would Cut It
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IT Implications and CIO Actions
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Two-Thirds of Business Leaders Think They Know Their Firms' Next Strategic IT-Enabled Capability
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IT Implications and CIO Actions
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ERP, CRM, Industry-Specific Business Applications and E-Commerce Are Favorites
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IT Implications and CIO Actions
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Business Process Re-engineering, CRM and Analytics Are Important CEO Picks
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IT Implications and CIO Actions
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The Majority of Business Leaders See Rising External Interest in Their Firms' IT Capabilities
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IT Implications and CIO Actions
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An IT Section in the Company Report and CIO Visibility at Investor Day Are the Preferred Responses
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IT Implications and CIO Actions
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More CIOs Will Be Personally Targeted on Revenue by CEOs
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IT Implications and CIO Actions
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Business Leaders Think That CIOs Oversell Their Technical Capabilities and Need More Business Acumen
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IT Implications and CIO Actions
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On Average, Business Leaders Attribute About 22% of Revenue to the IT Capability of Their Firms
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IT Implications and CIO Actions
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Business Leader Views on Their IT Organizations' Performance
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IT Implications and CIO Actions
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Intended Audience and Survey Objectives
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Methodology Statement
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Appendix
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Recommendations
Tables
Table 1.
Top Asia/Pacific CEO Business Priorities in 2011
Table 2.
To What Extent Do You Agree or Disagree With Each of the Following Macrobusiness Environment Change Hypotheses?
Table 3.
Phrases Used in the Survey to Describe the Various High-Level, IT-Enabled Business Capabilities Shown in Figure 7
Figures
Figure 1.
Survey Results on the Post-Recession Macrobusiness Environment
Figure 2.
CEOs' and Senior Business Executives' Primary View of the Role of IT
Figure 3.
CEOs' and Senior Business Executives' Investment Intentions
Figure 4.
IT Investment Intention by Region
Figure 5.
CEOs' and Senior Business Executives' Primary View of the Planning Stage for the Next IT-Enabled Strategic Capability Their Firms Will Develop
Figure 6.
The Next IT-Enabled Strategic Capability That CEOs and Senior Business Executives Say They Will Be Developing
Figure 7.
The Expected Value of Various Technology-Enabled Business Capabilities to Respondent Organizations, 2011 to 2014
Figure 8.
Is the External Interest From Investors and Regulators in the IT Systems and Capabilities of Your Organization Currently Increasing?
Figure 9.
Likely Actions in Response to Increased Investor and Regulator Interest in IT Capabilities
Figure 10.
Does Your Organization (Partly or Wholly) Measure and Incentivize Its CIO's Performance Against a Personal Revenue Generation Target?
Figure 11.
CEOs' and Senior Business Executives' Views on the Personal Quality Most Overrated by CIOs (Verbatim Responses Categorized by Percentages)
Figure 12.
CEOs' and Senior Business Executives' Views on the Quality or Capability They Would Most Like to See Improved in CIOs (Verbatim Responses Categorized by Percentages)
Figure 13.
The Percentage of the Revenue, Earnings and Costs Attributed to the IT Capability of the Firm by CEOs and Senior Business Executives
Figure 14.
CEOs' and Senior Business Executives' Views on IT's Delivery Capability Regarding Flexibility, Service Levels and Innovation
Figure 15.
Breakdown of Respondents by Work Role — Asia/Pacific
Figure 16.
Breakdown of Respondents by Work Location — Asia/Pacific
Figure 17.
Breakdown of Respondents by Size and Industry — Asia/Pacific