ID Number: G00235029



Hype Cycle for Unified Communications and Collaboration, 2012
31 July 2012
 
Geoff Johnson  

This Hype Cycle evaluates 37 unified communications and collaboration technologies. It shows how enterprises will deploy UC rather than stand-alone telephony, email, conferencing or other uncoordinated UC components. Collaboration applications and cloud UC will extend basic functionality.




Price: US$1,995.00

Pages: 77






Document History







Contact Gartner





Purchasing this document is fast, easy and secure, but you must be registered with gartner.com so we can track your order. Please select your status from these three choices:
Registration is required to purchase this document.
Or, you can register for gartner.com only.
 You or your organization may already own this document. Register now to find out. Your Gartner Membership Administrator can supply the needed License Key(s).
You will not lose your document during registration.
Sign in here:
Username:

Password:
Forgot your username
or password?







For more information about purchasing this or other documents, contact Gartner at one of the telephone numbers below:
North America:    +1 203-316-3010 7:30 am - 8:00 pm Stamford, CT
Europe:    +44 1784 267770 9:00 am - 5:00 pm London
Asia/Pacific:    +65 6879 2785 9:00 am - 6:00 pm Singapore
Japan:    +81 3 3481 3552 9:00 am - 5:30 pm Tokyo

This document is not available as part of your current Gartner subscription. For pricing and availability of the full document, please contact your Gartner account representative. Your account representative can also give you more information about your current subscription and other access options that may be available to you. If you do not have a Gartner account representative, call +1 203 316 1200 for assistance.

Table of Contents

Contents
  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • A Balanced Portfolio of UCC Technologies
      • Trends in the Characteristics of UCC
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Intercompany Multimodal UC
      • Web Real-Time Communications
      • Private Cloud Communications
      • No-Email Initiatives
      • 4K x 2K TV Displays
      • Context-Enriched Content
      • Hybrid Unified Communications and Collaboration
      • Open Source in UC Components
      • Presence Federation
      • Context Delivery Architecture
      • Ensemble Interactions
    • At the Peak
      • Expertise Location and Management
      • Transcoderless and Software-Based Videoconferencing Infrastructure
      • Context-Enriched Services
      • Mobile Collaboration Client
      • Cloud Collaboration Services
      • Communications-Enabled Business Processes
    • Sliding Into the Trough
      • Mobile Unified Communications
      • Cloud UC (UCaaS)
      • External Community Platforms
    • Climbing the Slope
      • Emergency/Mass Notification Services
      • Internal Community Platforms
      • Rich Presence
      • Video Telepresence
      • Web Customer Service Suites
      • Rich Media — Live Streaming
      • Unified Communications and Collaboration
      • Open-Source Software in IP Telephony
      • Open-Source Communications
      • Unified Communications
      • SIP Communications
      • Location Intelligence
      • Rich Media on Demand
    • Entering the Plateau
      • Mobile IM
      • Mobile Search
      • Location-Aware Applications
      • Location-Aware Technology
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
Tables
Table 1.
Hype Cycle Phases
Table 2.
Benefit Ratings
Table 3.
Maturity Levels
Figures
Figure 1.
Hype Cycle for Unified Communications and Collaboration, 2012
Figure 2.
Priority Matrix for Unified Communications and Collaboration, 2012
Figure 3.
Hype Cycle for Unified Communications and Collaboration, 2011




Document History:
 
Hype Cycle for Unified Communications and Collaboration, 2012
31 July 2012
  
Hype Cycle for Unified Communications and Collaboration, 2011
2 August 2011
  
Hype Cycle for Enterprise Communication Applications, 2010
3 August 2010
  
Hype Cycle for Enterprise Communication Applications, 2009
27 July 2009
  
Hype Cycle for Enterprise Communication Applications, 2008
3 July 2008
  
Hype Cycle for Enterprise Communication Applications, 2007
12 July 2007
  
Hype Cycle for Enterprise Communication Applications, 2006
16 October 2006
  




© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 2100415