ID Number: G00235201



Hype Cycle for Business Process Services and Outsourcing, 2012
27 July 2012
 
Morgan Yeates  

BPS&O offerings can be evaluated by process domain and delivery model. Offerings clustered at the Slope of Enlightenment show greater maturity, new business-process-as-a-service offerings are clustered at the Technology Trigger, and new analytics services appear across the Hype Cycle figure.




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Pages: 83






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Table of Contents

Contents
  • Analysis
    • What You Need to Know
    • The Hype Cycle
      • Business Process Services
      • Business Process Outsourcing
      • Business Consulting Services
    • BPS&O Growth Outlook
      • BPaaS a Key Addition to This Year's Hype Cycle
      • Buyers and Providers Making Up for Lost Time
      • Growing Interest in Analytics
      • Increasing Adoption in Emerging Markets
    • Major Activity Within the 2012 Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Finance and Accounting BPaaS
      • Core Banking BPO
      • Sustainability Consulting Services
      • CSB-Enabled Multienterprise Business Process as a Service
      • BPaaS
      • Customer Management BPaaS
      • SCM BPO
    • At the Peak
      • Source-to-Pay BPO
      • Order-to-Cash BPO
      • Indirect-Procurement BPO
      • BPM-Enabled BPO
      • Business Process Management in C&SI
      • Life Insurance Closed-Book BPO
      • KPO
    • Sliding Into the Trough
      • Customer Analytics BPO
      • Digital Transformation Consulting
      • Financial Management Consulting Services
      • Comprehensive F&A BPO
    • Climbing the Slope
      • Accounts Receivable BPO
      • Comprehensive CM BPO
      • Enterprise Risk Management Consulting Services
      • BPO
      • HR BPaaS
      • SCM BPaaS
      • RPO
      • Work at Home
      • Accounts Payable BPO
      • Marketing and Customer Management Consulting
      • Marketing Service Providers
      • Business Operations Consulting
      • Cloud Advertising
      • Mortgage Service Outsourcing
    • Entering the Plateau
      • Strategic Document Outsourcing
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Recommended Reading
Tables
Table 1.
Hype Cycle Phases
Table 2.
Benefit Ratings
Table 3.
Maturity Levels
Figures
Figure 1.
Hype Cycle for Business Process Services and Outsourcing, 2012
Figure 2.
Priority Matrix for Business Process Services and Outsourcing, 2012
Figure 3.
Hype Cycle for Business Process Services and Outsourcing, 2011




Document History:
 
Hype Cycle for Business Process Services and Outsourcing, 2012
27 July 2012
  
Hype Cycle for Business Process Services and Outsourcing, 2011
29 July 2011
  
Hype Cycle for Business Process Outsourcing, 2010
29 July 2010
  
Hype Cycle for Business Process Outsourcing, 2009
23 July 2009
  
Hype Cycle for Business Process Outsourcing, 2008
7 July 2008
  
Hype Cycle for Business Process Outsourcing, 2007
19 July 2007
  




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Resource Id: 2096315