ID Number: G00237167



Survey Analysis: Transform the Workforce to Keep Pace With Business and Technology Change
9 August 2012
 
Lily Mok   Diane Berry  

In a survey conducted in 4Q11, more than 60% of respondents indicated that changing the mindset (from technology-oriented to business- and service-oriented) and enhancing workforce capabilities will be their top challenges in effectively transforming the IT organization over the next three years.




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Pages: 21











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Table of Contents

Contents
  • Survey Objective
  • Data Insights
    • Business Strategies Call for IT to Enhance Customer Experience and Operational Efficiency
    • The Technology Forces Impact the Business, Drive IT Organizational Change
    • Changing the Mindset and Workforce Capabilities Will Be Key to Transforming IT
    • CIO Call to Action
      • Action 1: Take a strategic, long-term view of workforce planning — extend the planning horizon two to three years out
      • Action 2: Focus on the big shift in workforce skills and competencies required to transform IT
      • Action 3: Acquire new workforce capabilities based on a balance of business risk and impact
    • Methodology
  • Appendix
  • Recommended Reading
Tables
Table 1.
Jobs in Critical Need Today Versus by 2013 or Later
Table 2.
Descriptions of Critical IT Jobs
Figures
Figure 1.
Ranking the Importance of Strategic Drivers — All Respondents
Figure 2.
To What Extent Will These Technology Forces Impact or Change IT Organizations Over the Next Three Years?
Figure 3.
The Nexus of Forces Influences the Demand for New Roles and Skills Over the Next Three Years
Figure 4.
What Are the Three Most Significant Workforce Challenges Over the Next Three Years?
Figure 5.
Typical Technology Adoption Profile of Survey Respondents
Figure 6.
What Will Your IT Workforce Composition Look Like Across the Four Domains of Expertise?
Figure 7.
How Important Will These Workforce Capabilities Be for IT to Meet Business Needs in the Next Three Years?
Figure 8.
How Will You Acquire or Develop the New Workforce Capabilities Needed in the Short Term and the Long Term?
Figure 9.
Respondents' Managerial Level and Involvement in Hiring and Managing IT Staffs
Figure 10.
Respondents' Role/Focus in IT
Figure 11.
Industries Represented by Survey Respondents
Figure 12.
Respondents' Primary Geographic Locations




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Resource Id: 2113915