ID Number: G00245587



Predicts 2013: Software as a Service
6 December 2012
 
Robert P. Desisto   Yefim V. Natis   Jarod Greene   Tina T. Tang   Yanna Dharmasthira   Twiggy Lo   Gregor Petri  

Business application and IT operations managers continue to explore SaaS. This research focuses on inadequate SLAs, the future importance of platform as a service for SaaS, churn rates with IT operations moving back to on-premises locations and the growth of SaaS in China.





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© 2012 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 2267715