ID Number: G00167405



Dataquest Methodology Guide: Enterprise Communications Applications, Worldwide
18 June 2009
 
Sanish KB   Jeff Snyder   Drew Kraus   Isabel Montero   Steve Cramoysan   Megan Marek Fernandez  

Gartner uses market share and forecast methodologies to help clients better understand the enterprise communications applications market. We describe those methodologies, and the definitions and segmentation that Gartner uses for its market statistics for enterprise communications applications.





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Table of Contents


    
 What You Need to Know

    
 Introduction

    
 Market Statistics Overview

    
 Methodology

    
 Market Share Methodology
    
 Forecasting Methodology
    
 Forecasting Goals

    
 Metrics

    
 System Configuration
    
 Pricing and Revenue

    
 High-Level Definitions and Segmentation

    
 Unified Communications
    
 Enterprise Unified Communications Infrastructure
    
 Unified Communications Segmentation
    
 Unified Communications Definition
    
 Different UC Approach Definitions

    
 Telephony-Centric UC Approach
    
 Tightly Bundled UC Approach
    
 E-Mail and Collaboration-Centric UC Approach
    
 UC Portfolio Approach
    
 Blended Premises/Services Approach
    
 Communications-Enabled Business Processes

    
 CEBP Applications Segmentation
    
 CEBP Application Segmentation Definitions

    
 Contextual Presence
    
 Flexible Media and Conferencing Switching
    
 Notification Services
    
 Contact Center/Contact Routing Infrastructure

    
 Segmentation
    
 Definitions

    
 Contact Center Systems
    
 Business IP Telephones

    
 Business IP Telephones Segmentation
    
 Business IP Telephone Definitions
    
 Enterprise Telephony Equipment

    
 Enterprise Telephony Equipment Segmentation
    
 Enterprise Telephony Equipment Definitions
    
 Geographical Coverage

    
 Standard Regions and Countries

    
 Asia/Pacific Region:
    
 Rest of Asia/Pacific:
    
 Western Europe Region:
    
 Rest of Western Europe:
    
 Eastern Europe Region:
    
 Rest of Eastern Europe:
    
 Japan Region:
    
 Latin America Region:
    
 Rest of Latin America
    
 Middle East and Africa Region:
    
 Rest of Middle East and Africa:
    
 North America Region:

    
 Recommended Reading


List of Figures


Figure 1. 
 Market Framework for Unified Communications
 



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Enterprise Telephony Systems
Contact Center Systems
Unified Communications
Enterprise Networking and Communications Systems
Business IP Telephones




This document is published in the following Dataquest Market Insights:
 
Enterprise Communications Applications Worldwide




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 1027013