Retailers: Customer Preferences Should Guide Your Designs for Check-Out Options In-Store

ID Number: G00168659

29 June 2009

Mim Burt Gale Daikoku

Self-check-out is approaching maturity in the grocery industry, but is far from the preferred method of checking out.

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Table of Contents

Analysis

1.0

Customer Basics in the Store

2.0

Consumer Preferences Regarding In-Store Check-Out Processes

2.1		Key Take-Away 1: The Majority of Customers Still Prefer Manned Check-Outs
2.2		Key Take-Away 2: Customers Want a Seamless Self-Check-Out Payment Process
2.3		Key Take-Away 3: Self-Check-Out Is Recognized as a Comparable Alternative in the Check-Out Process

3.0

Recommendations

Recommended Reading

List of Figures

	Figure 1.	Hype Cycle for Retail Technologies, 2008

	Figure 2.	Fast Check-Out Back in Top-Three Basics

	Figure 3.	Options for In-Store Check-Out

	Figure 4.	Customer Basics in the Store

	Figure 5.	Self-Service Preferences in the In-Store Check-Out Process

	Figure 6.	Customer Preferences When Queuing in a Mixed Check-Out Environment

Customer Service and Support
Store Operations
Self-Checkout

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Resource Id: 1047712