Retailers: Focus on Customer Payments as a Strategic Area for Revenue Growth

ID Number: G00167867

29 June 2009

Mim Burt

Retailers need to refocus on retail customer payments as a strategic area for revenue growth rather than as just a necessary cost to manage.

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Table of Contents

Analysis

1.0

The Retail Customer Payment Landscape

1.1

What Customers Want From Payment Transactions

2.0

Processing Retail Payment Transactions

2.1		Main Players in the Retail Payment Transaction
2.2		Merchant Service Charge and Interchange Fee

3.0

Main Elements of the Retail Payment Transaction Process

3.1		Process for Authorization Following Validation
3.2		Process for Settlement and Reconciliation

4.0

What Retailers Want From Payment-Processing Applications

5.0

Research on Payment-Processing-Application Vendors for Tier 1 Retailers

5.1

General Inclusion Criteria

5.2

Vendors and Applications Covered in the Research

5.2.1

Vendor Coverage — Retail Tiers, Retail Segments and Geographies

6.0

Guidelines for Evaluating Applications and Vendors for Payment-Processing Applications

6.1		Evaluating Payment-Processing Applications
6.2		Evaluating Payment-Processing-Application Vendors

7.0

Bottom Line

Recommended Reading

List of Tables

	Table 1.	Key Requirements for Payment-Processing Applications

	Table 2.	General Inclusion Criteria

	Table 3.	Vendors and Applications Covered in This Report

List of Figures

	Figure 1.	Main Players in Transaction Flow During an Electronic Transfer of Funds

	Figure 2.	Credit Card Transaction Flow for a Simple Credit Payment, Showing Where Fees Are Incurred

	Figure 3.	Vendor Coverage for Retail Tiers, Retail Segments and Geographies

Payments
Retail Business Strategies

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 1049012