Business Process Solution Maps for Retail Payment-Processing Applications: What Customers Want

ID Number: G00168211

29 June 2009

Mim Burt

Customers are demanding a hassle-free, speedy and safe check-out experience. Customers also want a choice of options for payment in whichever touchpoint they choose to interact with the retailer's brand.

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Table of Contents

Analysis

1.0

What You Need to Know

1.1

Vendors and Applications Covered in This Research

2.0

What Customers Want From the Retail Payment Process

2.1

Customers Want Control Over the Front End of the Retail Payment Process

2.1.1		Proliferating Touchpoints
2.1.2		Options for Faster Check-Out
2.1.3		Interest in Emerging Front-End Payment Technologies
2.1.4		Entrance of Alternative Payment Providers

2.2

Customers Want to Use a Variety of Noncash Payments

2.2.1		The Global Shift to Noncash Payments
2.2.2		Rise in the Usage of Electronic Payment Cards
2.2.3		Emergence of Multiapplication Cards

2.3

Customers Want the Convenience of Gift Cards

2.4

Customers Want More From Loyalty Programs

2.4.1		Customers Want More Options When It Comes to Earning Rewards
2.4.2		Customers Want Loyalty Programs Across the Touchpoints
2.4.3		Loyalty Functions Covered by the Vendors
2.4.4		Combining Payments and Financial Services for Loyalty

2.5

Customers Want Access to a Variety of Transaction Types

2.5.1		Decoupled Debit
2.5.2		E-Topping Up and E-Vouchers
2.5.3		Multicurrency Payments
2.5.4		Dynamic Currency Conversion
2.5.5		Flexible, Faster and Safer Cross-Border Payments

2.6

Customers Want Secure Payment Transactions

2.6.1		The Rise in Electronic Payment Card Usage Could Mean Likelihood of More Fraudulent Transactions
2.6.2		Outsourcing to Third Parties for the Management of PCI Compliance

3.0

Recommendations

Recommended Reading

List of Tables

	Table 1.	Vendors and Applications Covered in This Report

List of Figures

	Figure 1.	Vendor Coverage of Customer Payment Transaction Touchpoints

	Figure 2.	Vendor Coverage of Payment Instruments Accepted

	Figure 3.	Gift Card Functions Covered by the Vendors

	Figure 4.	Loyalty Functions Covered by the Vendors

	Figure 5.	Types of Transaction Processing Covered by Vendors

	Figure 6.	Functions to Enable Secure Processes Covered by Vendors

Payments
Retail Systems
Retail Business Strategies

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 1049112