ID Number: G00169247



User Survey Analysis: Economic Pressures Drive Cost-Oriented Outsourcing, Worldwide, 2008-2009
2 July 2009
 
Allie Young   Dane S. Anderson   Gianluca Tramacere  

Gartner's annual IT outsourcing user study shows that buyers globally continue to evolve their use of outsourcing and refine their strategies during challenging economic times. Cost issues are paramount in making ITO decisions, but ITO also promises a broad range of additional benefits.




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Pages: 31






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Table of Contents


    
 Key Findings and Recommendations

    
 Introduction and Survey Objectives

    
 Introduction

    
 Methodology Statement

    
 Gartner Recommendations Based on Findings

    
 Data Insights

    
 Respondents
    
 ITO Strategies

    
 Self-Evaluation of ITO Levels
    
 User Organizations Are Sophisticated ITO Buyers
    
 What and How Organizations Outsource IT Management Services
    
 Drivers to Outsource IT Management
    
 Inhibitors to Outsource IT Management
    
 Vendor Selection: What Matters Most to ITO Buyers
    
 Global Delivery as Part of ITO Strategies
    
 Outsourcing Contract Terms
    
 Number of ITO Providers Used
    
 Types of ITO Providers Organizations Will Use
    
 Use of Alternative Delivery Models: ITO Buyers Views in 2009
    
 Key IT Initiatives

    
 Methodology

    
 Survey Design
    
 Survey Respondents
    
 Definitions
    
 Appendix

    
 Recommended Reading


List of Tables


Table 1.  
 Number of Providers Used in ITO Today and Future Plans
 

Table 2.  
 Key IT Initiatives for Organizations in the Next 12 Months (Percentage of Respondents)
 

Table 3.  
 Likelihood That Key IT Initiatives Pursued During the Next 12 Months Will Lead to ITO
 

List of Figures


Figure 1. 
 Survey Respondents by Region and Country
 

Figure 2. 
 Survey Respondents by Vertical Market and Size of Company
 

Figure 3. 
 Respondents' Role for ITO Strategy and Decision Making
 

Figure 4. 
 Expectations for ITO Levels in Two Years
 

Figure 5. 
 Opinion on the Organization's Approach to Outsourcing Strategy
 

Figure 6. 
 Does Organization Have Formal Sourcing Strategy?
 

Figure 7. 
 ITO Strategies: Plans for Outsourcing Management Services
 

Figure 8. 
 ITO Strategies: Bundled Infrastructure and Applications
 

Figure 9. 
 Drivers to Outsourcing IT Management by Region
 

Figure 10. 
 Inhibitors to Outsourcing IT Management by Region
 

Figure 11. 
 Top Factors in Vendor Selection: During RFP and in Final Vendor Selection
 

Figure 12. 
 Global Delivery/Offshore Services: Key Parts of Today's Outsourcing Strategy
 

Figure 13. 
 Length of Most-Significant ITO Contract
 

Figure 14. 
 Change in the Number of Service Providers in the Coming Year
 

Figure 15. 
 Likelihood of Using Different Provider for ITO, by Region
 

Figure 16. 
 Current and Planned Use of Alternative Delivery Models
 

Figure 17. 
 Data from Preliminary Survey
 



Browse Topics:
 
IT Outsourcing
IT Services Marketplace




This document is published in the following Dataquest Market Insights:
 
IT Services Europe
IT Services Asia/Pacific
IT Outsourcing Worldwide




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 1057314