Dataquest Methodology Guide: Communications Service Provider Business Model Performance Scorecard

ID Number: G00169027

8 July 2009

Margaret Schoener Alex Winogradoff

Gartner assesses the business model performance of leading communications service providers in North America, Western Europe and Asia/Pacific annually, and an assessment of providers in selected emerging markets is being introduced. This research analyzes the detailed, underpinning methodology.

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Table of Contents

What You Need to Know

Introduction

Methodology

Metrics

High-Level Definitions and Segmentation

Scorecard Measurement Definitions

Individual Scorecard Measurements

Overall Scorecard Measurements

Overall Scorecard Weightings

Individual Measurement Weighting Methodology

Individual Measurement Rating Grids

General Notes

Alternative Scorecard Definitions

		Operational Scores
		Sensitivity Scenario Scores

Recommended Reading

List of Tables

	Table 1.	Financial Performance Scorecard Rating Grid

	Table 2.	Value Creation Rating Grid — Global/Asia/Pacific/Emerging Markets

	Table 3.	Value Creation Rating Grid — North America/Western Europe

	Table 4.	Investment in Business Rating Grid

	Table 5.	Efficient Use of Funds Rating Grid

	Table 6.	Debt Obligations Rating Grid

	Table 7.	Operating Expense Management Rating Grid

Communications Services Providers
Business Metrics
Communications Services Provider Business Models

Carrier Operations & Strategies Worldwide

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 1062612