Hype Cycle for IT Operations Management, 2009

ID Number: G00168343

14 July 2009

Milind Govekar Donna Scott Kris Brittain Ronni J. Colville Patricia Adams Debra Curtis Terrence Cosgrove Cameron Haight David Williams David M. Coyle Ed Holub Bill Malik Simon Mingay Mark Nicolett Brian Gammage Mark A. Margevicius Michael von Uechtritz Leif-Olof Wallin Will Cappelli Michael A. Silver Monica Basso

In 2008 and 2009, IT operations technology and processes have focused on cost optimization; however, this market grew by almost 10% in 2008. This Hype Cycle will help you manage your expectations of IT operations technologies and processes.

Price: US$1,995.00

Pages: 57

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Table of Contents

Analysis

What You Need to Know

The Hype Cycle

The Priority Matrix

Off the Hype Cycle

On the Rise

		Work Space Virtualization
		Virtual Server Provisioning and Configuration Management
		Virtual Server Process Automation
		Cloud Service Management Tools
		Virtual Server Resource Planning
		SaaS Tools for IT Operations
		Release Management Tools
		Application Transaction Profiling
		IT Workload Automation Broker Tools
		IT Service Portfolio Management and IT Service Catalog Tools

At the Peak

		CobiT
		Open-Source Service Management Tools
		Application Management
		IT Infrastructure Library v.3
		Mobile Service-Level Management Software
		Run Book Automation
		IT Service Dependency Mapping
		CMDB
		Hosted Virtual Desktops

Sliding Into the Trough

		PC Application Virtualization
		Business Service Management Tools
		Real-Time Infrastructure
		Configuration Auditing
		Network Configuration and Change Management Tools
		Server Provisioning and Configuration Management
		IT Change Management Tools
		IT Asset Management Tools and Process
		Service-Level Agreement Monitoring and Reporting Tools
		IT Chargeback Tools

Climbing the Slope

		IT Infrastructure Library v.2
		IT Event Correlation and Analysis Tools
		Network Performance Management Tools
		PC Life Cycle Configuration Management
		Mobile Device Management
		Resource Capacity-Planning Tools
		IT Service Desk Tools
		Business Consulting Services
		End-User Monitoring Tools

Entering the Plateau

		Network Monitoring Tools
		Job-Scheduling Tools

Appendixes

Hype Cycle Phases, Benefit Ratings and Maturity Levels

Recommended Reading

List of Tables

	Table 1.	Hype Cycle Phases

	Table 2.	Benefit Ratings

	Table 3.	Maturity Levels

List of Figures

	Figure 1.	Hype Cycle for IT Operations Management, 2009

	Figure 2.	Priority Matrix for IT Operations Management, 2009

	Figure 3.	Hype Cycle for IT Operations Management, 2008

Hype Cycle for IT Operations Management, 2009
14 July 2009

Hype Cycle for IT Operations Management, 2008
27 June 2008

Hype Cycle for IT Operations Management, 2007
22 June 2007

Hype Cycle for IT Operations Management, 2006
7 July 2006

IT Infrastructure and Operations Management
Enterprise Management Software
Emerging Technologies

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 1072813