Hype Cycle for Retail Technologies, 2009

ID Number: G00168800

20 July 2009

Mim Burt John Davison Van L. Baker Gale Daikoku Jeffrey Roster Andrew White Hung LeHong Jack Heine

In the past 12 months, retailers have had to contend with a harsh trading climate and have been looking to "do more with less." Retailers can use the Hype Cycle as a guideline for investments in technology to get short-term business gains as well as capitalize on economic recovery, when it comes.

*	Unavailable for individual purchase For information on how to gain access to this and other documents, click here.

Document History

Browse Topics

Other Options

Contact Gartner

For information on how to gain access to this and other documents, click here.

You or your organization may already own this document. Register now to find out. Your Gartner Membership Administrator can supply the needed License Key(s).

You will not lose your document during registration.

Username:

Password:

Forgot your username
or password?

This document is not available as part of your current Gartner subscription. For pricing and availability of the full document, please contact your Gartner account representative. Your account representative can also give you more information about your current subscription and other access options that may be available to you. If you do not have a Gartner account representative, call +1 203 316 1200 for assistance.

Table of Contents

Analysis

What You Need to Know

The Hype Cycle

The Priority Matrix

Off the Hype Cycle

On the Rise

		Real-Time Store Monitoring Platform
		E-Paper Signage
		Multichannel Loyalty
		Real-Time Customer Offer Engines
		Retail Facilities Management

At the Peak

		Biometrics for Time and Attendance
		Integrated Demand and Replenishment Planning
		Customer Traffic Management
		Retail Mobile Phone Payment
		Store-Based E-Recruitment
		In-Store Wireless (Customer Self-Service)
		Retail Rich-Media Online Technologies
		Store Replenishment Optimization
		Next-Generation Retail OSs for POS
		Retail B2C Mobile Commerce
		Multichannel Order Fulfillment
		Loss Prevention Applications
		Social Networks in Retail
		Java-Based POS Software
		Time and Labor Optimization
		Social Tools for Retail Websites
		Store Task Management
		Online Product Recommendation Engines

Sliding Into the Trough

		Multichannel Order Management
		Contactless Payments
		Master Data Management for Retail
		Retail E-Commerce Usability and Conversion Analytics
		Customer-Centric Merchandising
		RFID (Item)
		Merchandise and Category Optimization
		RFID (Asset)
		Retail Biometric Payments
		Retail Digital Signage
		RFID (Case/Pallet)
		LCD-Based ESLs
		Retail Kiosks: Transactional Applications

Climbing the Slope

		Global Data Synchronization
		Unified Price, Promotion and Markdown Optimization
		Mobile POS
		Retail B2E Portals
		Retail Kiosks: Informational Applications
		Store Replenishment Systems
		Self-Check-Out

Entering the Plateau

In-Store Wireless (Store Operations)

Appendixes

Hype Cycle Phases, Benefit Ratings and Maturity Levels

Recommended Reading

List of Tables

	Table 1.	Hype Cycle Phases

	Table 2.	Benefit Ratings

	Table 3.	Maturity Levels

List of Figures

	Figure 1.	Hype Cycle for Retail Technologies, 2009

	Figure 2.	Priority Matrix for Retail Technologies, 2009

	Figure 3.	Hype Cycle for Retail Technologies, 2008

Hype Cycle for Retail Technologies, 2009
20 July 2009

Hype Cycle for Retail Technologies, 2008
26 June 2008

Hype Cycle for Retail Technologies, 2007
3 July 2007

Hype Cycle for Retail Technologies, 2006
5 July 2006

Emerging Technologies
Retail Systems

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 1083912