Hype Cycle for Communications Service Provider Operations, 2009

ID Number: G00168803

22 July 2009

Norbert J. Scholz Charlotte Patrick Kamlesh Bhatia Jean-Claude Delcroix Martina Kurth Venecia K Liu Jouni Forsman

Communications service providers are focusing on cost management to weather the recession. Streamlining back offices is part of the strategy, but they also want to boost revenue with new services. This report will help network planners see which technologies are available and assess how to use them.

Price: US$1,995.00

Pages: 33

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Table of Contents

Analysis

What You Need to Know

The Hype Cycle

New This Year

The Priority Matrix

Off The Hype Cycle

On the Rise

On-Screen Personalized Offers

At the Peak

		Integrated Network and Enterprise Resource Management
		On-Device Customer Monitoring
		Convergent Communications Advertising Platform
		Telecom Analytics
		Next-Generation Service Delivery Platform

Sliding Into the Trough

		Product and Service Catalog Management Software
		Service-Oriented Architecture in OSS/BSS
		Content Management Platform
		New Generation Operations Systems and Software
		Billing BPO for Communications Service Providers in Europe and Asia/Pacific

Climbing the Slope

		Convergent Charging
		Mobile Virtual Network Enablers
		IP Service Assurance
		Electronic Bill Presentment and Payment for Communications Service Providers
		Revenue Assurance
		Billing BPO for Communications Service Providers in North America

Appendixes

Hype Cycle Phases, Benefit Ratings and Maturity Levels

Recommended Reading

List of Tables

	Table 1.	Hype Cycle Phases

	Table 2.	Benefit Ratings

	Table 3.	Maturity Levels

List of Figures

	Figure 1.	Hype Cycle for Communications Service Provider Operations, 2009

	Figure 2.	Priority Matrix for Communications Service Provider Operations, 2009

	Figure 3.	Hype Cycle for Carrier Operations, 2008

Hype Cycle for Communications Service Provider Operations, 2009
22 July 2009

Hype Cycle for Carrier Operations, 2008
9 July 2008

Hype Cycle for Carrier Operations
3 August 2007

Public Network Infrastructure Equipment
Communications Services Provider Information Systems
Operations Support Systems and Business Support Systems
Emerging Technologies
Service Delivery Platforms/Environment
Customer Experience Management Software and Services
Network Management Software and Services
Revenue Assurance Software and Services

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Resource Id: 1087512