Hype Cycle for Utility Industry IT and Business Processes, 2009

ID Number: G00169495

24 July 2009

Kristian Steenstrup Zarko Sumic Cynthia Moore Roberta J. Witty Dan Miklovic Richard J. De Lotto Jeff Vining Keith Harrison Janelle B. Hill Johan Jacobs

Utilities continue to invest in industry applications and business processes in their quest to improve performance. This is necessary to leverage technology advances, meet customer expectations, cater to volatile markets and deliver expected shareholder return in a changing regulatory environment.

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Table of Contents

Analysis

What You Need to Know

The Hype Cycle

		Hype Cycle Overview
		Organizational Types
		Technology Needs
		Position Changes

The Priority Matrix

On the Rise

		Web 2.0
		Emissions Position Management

At the Peak

		Asset Investment Planning Tools
		Business Process Management for Energy
		Geospatial Mashups
		Advanced Distribution Management Systems
		Crisis/Incident Management
		SMS Interaction Channel
		Software as a Service for Utilities

Sliding Into the Trough

		CIM-Driven Integration Standards
		Transmission Design Tools
		EH&S Compliance Systems
		Passive RFID for Utilities
		Generation Scheduling
		Wholesale Market Operations
		Business Process Outsourcing
		Load Forecasting
		E-Service Suites
		GRC (Compliance) Solutions
		Meter Data Management

Climbing the Slope

		Utility BI and Analytics
		Distribution Design Tools
		GIS Technology
		Outage Management Systems
		Fuel Management
		Field Service Management
		T&D Network Engineering Analysis Tools
		Electronic Bill Presentment and Payment
		Energy Trading and Risk Management
		Enterprise Asset Management

Entering the Plateau

		Customer Relationship Management
		COTS CIS/Billing

Appendixes

Hype Cycle Phases, Benefit Ratings and Maturity Levels

Recommended Reading

List of Tables

	Table 1.	Hype Cycle Phases

	Table 2.	Benefit Ratings

	Table 3.	Maturity Levels

List of Figures

	Figure 1.	Hype Cycle for Utility Industry IT and Business Processes, 2009

	Figure 2.	Priority Matrix for Utility Industry IT and Business Processes, 2009

	Figure 3.	Hype Cycle for Utility Industry IT and Business Processes, 2008

Hype Cycle for Utility Industry IT and Business Processes, 2009
24 July 2009

Hype Cycle for Utility Industry IT and Business Processes, 2008
27 June 2008

Hype Cycle for Utility Industry IT and Business Processes, 2007
2 July 2007

Hype Cycle for Utility Industry IT and Business Processes, 2006
30 June 2006

Emerging Technologies
Energy and Utilities Systems

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Resource Id: 1091612