ID Number: G00169520



Hype Cycle for Enterprise Communication Applications, 2009
27 July 2009
 
Robin Simpson   Tim Payne   Sanish KB   Michael Maoz   Sandy Shen   Monica Basso   Jeffrey Mann   Steve Cramoysan   William Clark   Anne Lapkin   Yefim V. Natis   Phillip Redman   Joe Skorupa   Michael J. King   Drew Kraus   Geoff Johnson   Bob Hafner   Johan Jacobs   David Mitchell Smith   Scott Morrison   Robert F. Mason   Tole J. Hart   Charlotte Patrick   Jouni Forsman   Yuko Adachi   Bern Elliot   David Mario Smith   Terrence Cosgrove   Leif-Olof Wallin   Ronni J. Colville   Tom Austin   Matthew W. Cain  

Enterprise communication applications are being dramatically affected by the rapid evolution of consumer technologies. Enterprises must balance the business advantages of early adoption against their tolerance for risk.




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Pages: 57






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Table of Contents


    
 Analysis

    
 What You Need to Know
    
 The Hype Cycle
    
 The Priority Matrix
    
 Off The Hype Cycle
    
 On the Rise

    
 Context-Enriched Services
    
 Mobile Virtual Worlds
    
 Mobile Integrated Communications Client
    
 Cloud Synchronization
    
 Mobile Video
    
 Fixed-Mobile Convergence: Enterprise
    
 Mobile-Asset Optimization
    
 Cloud-Based E-Mail Services
    
 Mobile Web Applications
    
 Ubiquitous Collaboration
    
 Communications-Enabled Business Processes
    
 At the Peak

    
 VoIP Wireless WAN
    
 Mobile Consumer Application Platforms
    
 Mobile Social Networks
    
 Mobile Unified Communications
    
 Mobile Application Stores
    
 Intelligent Device Management
    
 Microblogging
    
 Unified Communications and Collaboration
    
 Sliding Into the Trough

    
 Video Telepresence
    
 Mobile Instant Messaging
    
 Unified Communications
    
 VoIP Over WLAN
    
 Video Telephony: Enterprise
    
 Mobile Search
    
 E-Service Suites
    
 Climbing the Slope

    
 Open-Source Communications
    
 Rich Media — Live Streaming
    
 Open-Source Software: IP Telephony
    
 SIP Communications
    
 Work-at-Home/Remote Agent
    
 Mobile Device Management
    
 Location-Aware Applications
    
 Rich Media — On Demand
    
 Entering the Plateau

    
 Contact Center All-in-One Suites
    
 Virtual Contact Centers
    
 VoiceXML
    
 Presence
    
 Appendixes

    
 Hype Cycle Phases, Benefit Ratings and Maturity Levels

    
 Recommended Reading


List of Tables


Table 1.  
 Hype Cycle Phases
 

Table 2.  
 Benefit Ratings
 

Table 3.  
 Maturity Levels
 

List of Figures


Figure 1. 
 Hype Cycle for Enterprise Communication Applications, 2009
 

Figure 2. 
 Priority Matrix for Enterprise Communication Applications, 2009
 

Figure 3. 
 Hype Cycle for Enterprise Communication Applications, 2008
 



Document History:
 
Hype Cycle for Enterprise Communication Applications, 2009
27 July 2009
  
Hype Cycle for Enterprise Communication Applications, 2008
3 July 2008
  
Hype Cycle for Enterprise Communication Applications, 2007
12 July 2007
  
Hype Cycle for Enterprise Communication Applications, 2006
16 October 2006
  




Browse Topics:
 
Enterprise Telephony Systems
Emerging Technologies




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Resource Id: 1095712