Hype Cycle for Software as a Service, 2009

ID Number: G00169560

28 July 2009

Robert P. Desisto Kimberly Collins James Holincheck Benoit J. Lheureux Paolo Malinverno Asheesh Raina Sharon A. Mertz Gene Alvarez Johan Jacobs Andrew White Deborah R Wilson Daniel B. Stang David Gootzit Yefim V. Natis Eric Knipp Eric Goodness Bill Gassman Ted Friedman Eric Thoo Ben Pring Michael Dunne Michael Maoz Michele Cantara Daryl C. Plummer William Clark C. Dwight Klappich Juergen Weiss Adam Sarner Matthew W. Cain Donald Feinberg Nigel Rayner Neil Chandler Bill Hostmann David M. Coyle Milind Govekar Patricia Adams Tom Austin Arabella Hallawell Kelly M. Kavanagh

The SaaS Hype Cycle represents an aggregate of different software markets. This Hype Cycle will help organizations discern the relative maturity and progression of various SaaS applications, with implications for a business model architecture and buying dynamics.

Price: US$1,995.00

Pages: 66

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Table of Contents

Analysis

What You Need to Know

The Hype Cycle

The Priority Matrix

On the Rise

		Cloud Computing/SaaS Integration
		Customer-Centric Web Strategies
		Policy Administration SaaS Options for Life Insurers
		On-Demand Partner Relationship Management
		SaaS Tools for IT Operations
		SaaS/Cloud-Enabled Application Platforms
		Application Platform as a Service
		Multienterprise Business Process Platform
		Campaign Management SaaS
		Social Networks for Sales
		Cloud-Based E-Mail Services
		Data Quality as a Service
		Lead Management on Demand
		SaaS-Related Professional Services
		SaaS: Business Intelligence
		Cloud-Enabled BPM Platforms

At the Peak

		Enterprise Portals as a Service
		On-Demand Sales Incentive Compensation Management
		HRMS (SaaS)
		Social CRM: Customer Service
		Communications as a Service
		MRM On Demand
		Project and Portfolio Management (PPM) SaaS
		E-Commerce on Demand
		SaaS for Contact Center Customer Service

Sliding Into the Trough

		Database as a Service
		Performance Appraisal/Assessment
		On-Demand Financial Management Applications
		SaaS India
		Distributed Order Management
		Virtual Assistants
		E-Service Suites
		Supply Chain Management (SaaS)

Climbing the Slope

		SaaS Sales Force Automation
		Mobile Enterprise Applications on Demand
		Security as a Service
		Integration as a Service
		Business Process Hubs
		E-Recruitment
		SaaS Procurement Applications
		Web Analytics
		E-Mail SaaS

Appendixes

Hype Cycle Phases, Benefit Ratings and Maturity Levels

Recommended Reading

List of Tables

	Table 1.	Hype Cycle Phases

	Table 2.	Benefit Ratings

	Table 3.	Maturity Levels

List of Figures

	Figure 1.	Hype Cycle for Software as a Service, 2009

	Figure 2.	Priority Matrix for Software as a Service, 2009

	Figure 3.	Hype Cycle for Software as a Service, 2008

Hype Cycle for Software as a Service, 2009
28 July 2009

Hype Cycle for Software as a Service, 2008
9 July 2008

Hype Cycle for Software as a Service, 2007
13 July 2007

Hype Cycle for Software as a Service, 2006
10 August 2006

Emerging Technologies
Software as a Service

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 1099512