Market Trends: IT Outsourcing, Worldwide, 2009

ID Number: G00169515

7 August 2009

Dane S. Anderson Allie Young Gianluca Tramacere

In the tumultuous economic times that define 2009, this report highlights the dominant trends in IT outsourcing for this year and provides insight for IT outsourcing providers on how to survive in the present and thrive in the future.

Price: US$2,495.00

Pages: 19

Browse Topics

Other Options

Contact Gartner

	Purchasing this document is fast, easy and secure, but you must be registered with gartner.com so we can track your order. Please select your status from these three choices:

Registration is required to purchase this document.

You or your organization may already own this document. Register now to find out. Your Gartner Membership Administrator can supply the needed License Key(s).

You will not lose your document during registration.

Username:

Password:

Forgot your username
or password?

For more information about purchasing this or other documents, contact Gartner at one of the telephone numbers below:


North America:	+1 203-316-3010	7:30 am - 8:00 pm	Stamford, CT
Europe:	+44 1784 267770	9:00 am - 5:00 pm	London
Asia/Pacific:	+65 6879 2785	9:00 am - 6:00 pm	Singapore
Japan:	+81 3 3481 3552	9:00 am - 5:30 pm	Tokyo

Table of Contents

What You Need to Know

Key Trends

Market and Competitive Trends

		Resiliency of ITO
		Hypercompetition
		Pricing Pressures
		Focus on Delivery
		Deal Structure Changes

Contributing Factors to Trends

Analysis

Market Context Supporting the Trends

		Services Market Overview, and the ITO Opportunity
		The Size and Growth of the IT Services/Outsourcing Market
		Today's IT Services and Outsourcing Forecast in a Larger Context
		Outsourcing Continues to Increase as a Percentage of All Deals
		Overall Economic Uncertainty Leads to Clashes and Cautious Behaviors
		The Dichotomy in the ITO Market
		Changes in Contracting Practices Compound the Impact of Cost-Focused Outsourcing

What Must ITO Providers Do?

Focus on Flexibility, Pricing and Service Options Early and Often in Outsourcing Engagements

Recommendations

Include and Discuss "Other" Service Options That Can Add Value and Help Clients Reduce Cost in Positioning Your Proposals

Recommendations

Prepare and Plan for How, Where and When You Will Compete

Recommendations

What ITO Providers Should Avoid

		Don't Pursue the Deal You Can't Afford to Win
		Don't Sacrifice Profit for Revenue Growth
		Don't Compromise Delivery Quality for Profit
		Don't Chase What You Won't Win
		Don't Assume Your Fair Share of the Market Is Coming
		Don't Wait to Develop a Contingency Plan

Recommended Reading

List of Figures

	Figure 1.	June 2009 Update of Worldwide IT Services Forecast (Five-Year CAGR)

	Figure 2.	The Macro IT Services Forecast View for 2001 Through 2012

	Figure 3.	IT Services Method of Purchase

	Figure 4.	Buyer and Provider Behaviors Show Alignment in Some Areas and Conflict in Others

IT Outsourcing
IT Services Business Strategies
IT Services Marketplace

IT Services Europe
IT Services Asia/Pacific
IT Outsourcing Worldwide

© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Resource Id: 1119412