ID Number: G00169691



BPO for Analytics in Banking and Investment Services
18 August 2009
 
Peter Redshaw  

A survey of activity targeting business process outsourcing for analytics in the banking and investment services sector shows that offerings are broad but experience is mostly limited.





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Table of Contents


    
 Analysis

1.0
    
 Survey Structure
2.0
    
 Changing Supply and Demand for KPO in BIS

2.1
    
 Resurgence of Traditional BPO
2.2
    
 The Anomaly for Analytics
3.0
    
 Analytics BPO in BIS — Services and Offerings

3.1
    
 Active Deals and Target Markets
3.2
    
 Analytics for Credit and Debit Cards
3.3
    
 Analytics for CRM
3.4
    
 Analytics for Capital Markets
3.5
    
 Corporate Analytics
3.6
    
 Analytics for Lending
4.0
    
 Analytics BPO in BIS — Top Three Deals
5.0
    
 Pricing Mechanisms
6.0
    
 Staff Numbers and Locations
7.0
    
 Vendors' Perception of Unique Selling Points for Analytics BPO
8.0
    
 Future Road Maps for Analytics BPO
9.0
    
 Stand-Alone Versus Bundled Services
10.0
    
 Software to Support Analytics BPO
11.0
    
 Summary
12.0
    
 Appendixes — Full Responses

12.1
    
 Appendix A — Analytics Offered, Provided and Planned
12.2
    
 Appendix B — Top Three Deals
12.3
    
 Appendix C — Pricing Mechanisms
12.4
    
 Appendix D — Staff Numbers and Locations
12.5
    
 Appendix E — USPs
12.6
    
 Appendix F — Future Road Map
12.7
    
 Appendix G — Stand-Alone Versus. Bundled Services
12.8
    
 Appendix H — Software

    
 Recommended Reading


List of Tables


Table 1.  
 Active Deals and Main Target Markets (BIS)
 

Table 2.  
 Analytics for Credit and Debit Cards (BIS)
 

Table 3.  
 Analytics for CRM (BIS)
 

Table 4.  
 Analytics for Capital Markets (BIS)
 

Table 5.  
 Corporate Analytics (BIS)
 

Table 6.  
 Analytics for Lending (BIS)
 

Table 7.  
 Top Three Deals (Analytics BPO in BIS)
 

Table 8.  
 Dominant Pricing Mechanism in 2009 (Analytics BPO in BIS)
 

Table 9.  
 USPs (Analytics BPO in BIS)
 

Table 10.  
 Future Road Map Components (Analytics BPO in BIS)
 

Table 11.  
 Stand-Alone Versus Bundled Services (Analytics BPO in BIS)
 

Table 12.  
 Analytics for Credit and Debit Cards (BIS)
 

Table 13.  
 Analytics for CRM (BIS)
 

Table 14.  
 Analytics for Capital Markets (BIS) — Part 1
 

Table 15.  
 Analytics for Capital Markets (BIS) — Part 2
 

Table 16.  
 Corporate Analytics (BIS) — Part 1
 

Table 17.  
 Corporate Analytics (BIS) — Part 2
 

Table 18.  
 Analytics for Lending (BIS)
 

Table 19.  
 Top Three Deals (Analytics BPO in BIS) — Part 1
 

Table 20.  
 Top Three Deals (Analytics BPO in BIS) — Part 2
 

Table 21.  
 Top Three Deals (Analytics BPO in BIS) — Part 3
 

Table 22.  
 Dominant Pricing Mechanism in 2009 (Analytics BPO in BIS)
 

Table 23.  
 Staff Numbers and Locations (Analytics BPO in BIS)
 

Table 24.  
 USPs (Analytics BPO in BIS)
 

Table 25.  
 Future Road Maps (Analytics BPO in BIS)
 

Table 26.  
 Stand-Alone Versus Bundled Services (Analytics BPO in BIS)
 

Table 27.  
 Software (Analytics BPO in BIS)
 



Browse Topics:
 
Business Process Outsourcing
Banking Systems
Investment Services Systems
Analytics




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Resource Id: 1137413