ID Number: G00170359



User Survey Analysis: OSS Spending Intentions Hold Steady While IT Services for OSS Continue to Evolve, North America, 2009
27 August 2009
 
Bob Igou  

Spending intentions for open-source software deployment initiatives hold steady in the current financial environment. The market for IT services related to open-source software continues to evolve, and service providers need to be attuned to the changes.




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Pages: 28






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Table of Contents


    
 Key Findings and Recommendations

    
 Findings
    
 Key Recommendation

    
 Introduction and Survey Objectives

    
 Introduction
    
 Survey Objectives

    
 Methodology Statement

    
 Gartner Recommendations Based on Findings

    
 Data Insights

    
 A Profile of OSS Use

    
 Classification of Installed Software Environment
    
 Quantifying the Mission-Critical Software Environment
    
 Utilization Cases for OSS
    
 Utilization of OSS in Application and Infrastructure Software Markets
    
 Common OSS Deployment Initiatives
    
 User Perceptions About Open-Source Services

    
 Use of ESPs
    
 Primary Source of Services for OSS
    
 Sources of OSS Services Externally
    
 Performance Ratings of Service Providers
    
 Budgets and Spending for IT Services

    
 Spending Predictions for Specific IT Services
    
 Perceptions and Preferences for OSS Service Providers

    
 Receptivity to Using ESPs in the Future
    
 Primary Source of Service by Major Software Market
    
 Importance Ratings for Service Attributes

    
 Methodology

    
 Demographics

    
 Recommended Reading


List of Figures


Figure 1. 
 Classification of Software Environment
 

Figure 2. 
 Mission-Critical Versus Non-Mission-Critical Environments by the End of 2009
 

Figure 3. 
 Utilization of OSS as Building Blocks, Alternatives or Replacements
 

Figure 4. 
 Use of OSS in Application Software Market
 

Figure 5. 
 Use of OSS in Infrastructure Software Market
 

Figure 6. 
 Rate of Deployment for Open-Source Initiatives
 

Figure 7. 
 Organization Contracts With ESPs for Linux and/or OSS
 

Figure 8. 
 Source of External Services for OSS in the Next Fiscal Year
 

Figure 9. 
 Performance Ratings for Linux Service Providers
 

Figure 10. 
 Performance Ratings of Service Providers Across All OSS
 

Figure 11. 
 Percentage of Total ESP Budget Used for OSS Services
 

Figure 12. 
 Percentage of Spending on OSS Services, Current Budget Year and Next Budget Year
 

Figure 13. 
 Mean Rating — Receptive to Using ESPs in the Next 18 Months
 

Figure 14. 
 Primary Resources in Next Budget Year by Software
 

Figure 15. 
 Mean Rating of Importance of Services for OSS Compared With Traditional Software
 

Figure 16. 
 Respondent Organizations by Size
 



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This document is published in the following Dataquest Market Insights:
 
Infrastructure Support Services Worldwide




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Resource Id: 1153712