ID Number: G00170783



Five Key Questions to Ask Your Integration Service Provider to Help Manage Risk
3 September 2009
 
Benoit J. Lheureux   Paolo Malinverno  

When issuing an RFP for integration services, many users miss the opportunity to ask questions on five important topics: pricing, service-level agreements, disaster recovery, intellectual property and staffing skill levels.




Price: US$495.00

Pages: 7






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Table of Contents


    
 Analysis

1.0
    
 Introduction
2.0
    
 Are your fees simple, predictable and fair?
3.0
    
 What are your SLAs?
4.0
    
 What is your disaster recovery plan?
5.0
    
 Who owns the B2B integration project IP?
6.0
    
 How helpful and skilled are my account executives and support contacts?

    
 Recommended Reading




Browse Topics:
 
Application Integration Services
IT Risk Management
Service-Level Agreements
Vendor Management
B2B Integration




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Resource Id: 1162913