Dataquest Insight: The Emergence of Thin-Client-Based Desktop Support Services in Europe

ID Number: G00170696

3 September 2009

Rob Addy

Desktop service providers are increasingly being asked to incorporate thin clients into traditional desktop support outsourcing deals.

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Pages: 11

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Table of Contents

Analysis

		Claimed Benefits of Thin-Client Architectures
		The Claimed Disadvantages of Thin-Client Architectures

Background and Context

The Impact

		Diminishing Need for On-Site/Deskside Support
		Fewer Self-Inflicted Injuries
		Simplification of the Service Desk Diagnostic Process
		Reduction in Incident-Resolution Time
		Proportion of Critical Desktop-Related Issues Will Increase
		Hardware Provision to the Individual to Become an Optional Job Perk
		Support Team Restructuring
		Increased Competition Within the Outsourced Desktop Support Market
		Potential for New Entrants to the Desktop Support Services Market
		Rate of New Technology Adoption May Increase

Conclusion

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Resource Id: 1163712