How IT Can Improve the Efficiency of Banking and Investment Services Firms

ID Number: G00170803

11 September 2009

Peter Redshaw David Furlonger

Efficient banks tend to be profitable banks, but efficiency is more than just containing costs and finding the optimum level of IT spending. Banks also need to make the right IT investments that will boost income.

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Table of Contents

Analysis

1.0

Introduction

2.0

Limits of the C/I Ratio

3.0

Why Efficiency Has Stalled

4.0

What IT Is Best at Doing

5.0

What IT Can Contribute

5.1		IT Investment Categories
5.2		Strategic Technology Maps

6.0

Conclusion

7.0

Appendix A: The Score Sheet Used for a Strategic Technology Map

8.0

Appendix B: An Example of an Individual Bank Strategic Technology Map

Recommended Reading

List of Figures

	Figure 1.	Worldwide Efficiency Trend Lines for the Top 100 Banks by Capitalization

	Figure 2.	How Do Banks' IT Organizations Say They Will Behave in Mid-2010

	Figure 3.	Strategic Technology Map — Balance Productivity and Client Experience

	Figure 4.	A Strategic Technology Map Score Sheet

	Figure 5.	The Strategic Technology Map

Business Value of IT
Banking Systems
Investment Services Systems

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Resource Id: 1178312