ID Number: G00170590



Dataquest Insight: How BT, Qwest and IBM Tackle Cloud-Based UCaaS Service Delivery
21 September 2009
 
Daniel O'Connell   Martina Kurth  

Communications service providers and system integrators require automated service delivery capabilities to manage the complex provisioning of cloud-based unified communications offerings. BT, IBM and Qwest have seen provisioning savings of up to 60% via automated UC service delivery platforms.




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Pages: 11






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Table of Contents


    
 Analysis

    
 OSS Vendors Break the OSS Investment Deadlock

    
 The Cisco/VOSS Partnership for Automated Provisioning
    
 Three Benefits Stand Out
    
 How CSPs and SIs Use the Solution
    
 BT Cuts Cloud VoIP Provisioning Workload by 60%
    
 Qwest Reduces User Activation Times by 50%
    
 IBM Cuts On-Site Time and Delivers Customer Self-Service

    
 Background and Context

    
 Cloud-Based Unified Communications Depends on Automated OSS
    
 Service Delivery Challenges are Top of the List for CSPs

    
 Complex IT Services Are Rarely Integrated With Telephony
    
 Adding Users to Hosted Services Is Still a Manual Process
    
 Cloud-Based UC is Too Complex for Manual Processes

    
 The Impact

    
 Conclusion

    
 Recommended Reading


List of Figures


Figure 1. 
 Initial Cloud-Based BT Offering
 

Figure 2. 
 Phase 2 Cloud-Based BT Offering
 



Browse Topics:
 
Operations Support Systems and Business Support Systems
Unified Communications
Communications Services Strategies and Positioning
Service Delivery Platforms/Environment
Cloud Computing
Communications as a Service




This document is published in the following Dataquest Market Insights:
 
Managed and Professional Network Services Worldwide




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Resource Id: 1184816