ID Number: G00170693



SWOT: Affiliated Computer Services, Business Process Outsourcing, Worldwide
23 September 2009
 
Cathy Tornbohm   John-David Lovelock   TJ Singh   Robert H. Brown  

This research reviews ACS's global BPO capabilities. ACS is the third-largest BPO service provider worldwide in terms of revenue in Gartner's 2008 IT services market share analysis.





*
Unavailable for individual purchase
For information on how to gain access to this and other documents,
click here.








Browse Topics


Other Options







Contact Gartner




For information on how to gain access to this and other documents, click here.
 You or your organization may already own this document. Register now to find out. Your Gartner Membership Administrator can supply the needed License Key(s).
You will not lose your document during registration.
Sign in here:
Username:

Password:
Forgot your username
or password?








This document is not available as part of your current Gartner subscription. For pricing and availability of the full document, please contact your Gartner account representative. Your account representative can also give you more information about your current subscription and other access options that may be available to you. If you do not have a Gartner account representative, call +1 203 316 1200 for assistance.

Table of Contents


    
 Analysis

    
 SWOT Analysis

    
 Strengths

    
 Balanced Private- and Public-Sector BPO Portfolio in the U.S.
    
 Strong Back- and Front-Office BPO Expertise
    
 Focus on Technology-Based BPO Solutions
    
 Multicountry BPO Service Delivery Capabilities
    
 Weaknesses

    
 Low Brand Recognition Outside the U.S.
    
 Limited Use of Alliances and Partnerships
    
 Opportunities

    
 Sales Growth With Established Customers — Increase Wallet Share
    
 Leveraging Business Process Utility Service Capabilities Into the BPO Portfolio
    
 Building Brand Recognition as a Global Player
    
 Threats

    
 Short-Term Revenue Focus Misses Innovation Focus
    
 More-Agile Market Entrants Increase in the Future of BPO

    
 High Level of Geographic Concentration in the U.S. Impedes Long-Term Growth
    
 Implication for ACS

    
 Recommendations for Competing Against ACS in BPO
    
 Recommendations for Partners of ACS in BPO
    
 Company Overview
    
 Methodology

    
 Recommended Reading


List of Tables


Table 1.  
 Percentage Breakdown of 2008 Revenue by Country (Millions of Dollars)
 

List of Figures


Figure 1. 
 SWOT-Weighted Summary Chart for ACS BPO Business
 

Figure 2. 
 SWOT Analysis for ACS BPO, Worldwide
 



Browse Topics:
 
Business Process Outsourcing
IT Services Marketplace




© 2009 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.




Resource Id: 1187326