ID Number: G00170772



Dataquest Insight: 'No-Support Option' Threatens Further Erosion of Hardware Support Marketplace
28 September 2009
 
Ron Silliman  

At least $1 billion is being drained from the U.S. hardware support marketplace, as some IT organizations are permitting a growing roster of equipment to function on their networks with no visible means of support. More is at risk.




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Pages: 10






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Table of Contents


    
 Analysis

    
 The No-Support Option

    
 Warranty and Support
    
 The Divergence Between Distributed and Data Center Products

    
 Background and Context

    
 The Impact

    
 Conclusion


List of Figures


Figure 1. 
 Pyramid of Standard Hardware Support Offerings
 

Figure 2. 
 Percentage of Respondents Indicating No Support Coverage for Platform, 2005
 

Figure 3. 
 Percentage of Respondents Indicating No Support Coverage for Platform, 2008
 

Figure 4. 
 Systems With No Hardware Support Coverage, 2008 vs. 2010
 



Browse Topics:
 
Hardware Maintenance and Support
Hardware Marketplace




This document is published in the following Dataquest Market Insights:
 
Infrastructure Support Services Worldwide




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Resource Id: 1189330